A sad day for any collector. Got the wrong item at the PSX16 :(

[bluenote]

I was at the PSX16 last weekend and had a blast. Everything was great until I got back home to good ol' Canada to find out that I got the wrong deck of cards at the Gear Store.




Instead of the 36 cards of the 2015 batch, I got 25 dupes of the PSX16 Card. I think what I got was a pack of the cards they were giving away at the event instead of what they advertised. Since I didn't open the pack until I got home, I didn't notice (I wanted to keep the cards in the best possible condition).

No big deal, I thought. I'll get an exchange. Well, I've been contacting the Gear Store and Sony for the last couple days to no avail. Gear Store says they don't have that item, Sony says they don't know... In the meantime Gear Store keeps closing my ticket and marking it as "Solved"...

I'm starting to lose hope. I travelled so far and waited for so long in line and I won't complete my collection after all. I even bought the binder to put all my cards in. Boy, was I naive!

Any ideas? Anyone had a similar situation with the Store? If so, how did you solve your situation?