my nightmare scenerio with clubnamco.com just does'nt end.

[Twisted]

buyer beware!!!!..bottom line...clubnamco..has no telephone number for customer service, and hidden address..only communication is via e-mail..and majority of the times it is a canned response..also because of the way the english is written..i suspect it is coming from overseas..i ordered several months ago during a pre-order phase an exclusive extreme bundle for tekkin hybrid at significant expense close to US $300 in order to get a limited edition arcade stick...about 3 weeks prior to release date..they unbundled the package due to slow sales, and now you can buy it piece by piece..i asked for a refund 3 weeks prior to shipment i was told NO REFUNDS because it was "processing"..but keep in mind when i ordered it some months ago..it "instantaneously" went into "processing"..and then i kept insisting that it has not been released..they still refused refund and said i could "refuse" delivery...and then i would be entitled to a refund..i did exactly just that..now 1 week later..after UPS confirmed they received the product back and UPS sent me copy of receipt showing returned product and it has been signed for..they as of today STILL REFUSED A REFUND...not only do they have my order..they have my money also..i notified them this is FRAUD..and so far all i received are more run around canned responses, that don't relate specifically to my situation, but overall general comments...DO NOT BUY FROM CLUBNAMCO.COM ..it's been MONTHS..and i'm fighting a uphill battle with them still...there's NO REAL PERSON TO GET A HOLD OF..NO ONE SEEMS ACCOUNTABLE...UPS told me the return address and shipment point was a "docking" station..and not a real company location..i thought NAMCO was a well respected company....so you guys and gals be careful dealing with this shady company clubnamco.com