Online Bethesada store opens!

[SwiftDeath]

Originally Posted by Mancoon

did you guys file a complaint through the bethesada website store? or did you go to treehouse. I only see an email in customer support on the store website, is there where I complain

I've been meaning to but haven't done it yet

I believe this is where you submit a ticker to customer service

https://bethesdastore.zendesk.com/an...s_requests/new

[Queen of Mudcrabs]

Originally Posted by Mancoon

did you guys file a complaint through the bethesada website store? or did you go to treehouse. I only see an email in customer support on the store website, is there where I complain

I sent an email to store@bethsoft.com. You can find that address along with their exchange policy printed on the package slip included in your order.

[rasmusvn]

I would suggest creating a login first (it's seperate from the store itself).
https://bethesdastore.zendesk.com/ac...nauthenticated

The Dishonered prints are still in stock, so I believe you'll get replacements, if you tear up the old ones. Then you can just pray the replacements don't arrive damaged.

[Mike1888]

This thread scares me.

Hopefully I get lucky and my stuff is okay.

[Mancoon]

the prints are awesome I just can't frame it its got at least six or seven different creases through the middle of the print. They need to hire some new people, did you see that huge pile of returned skyrim prints earlier in the thread. thats unacceptable for that many to be damaged, someone doesn't like thier job, I imagine it gets repetitive rolling prints but really?

[SwiftDeath]

I'm new to collecting lithos but it does seem like they need to work out their warehouse issues as it seems to be a fairly common problem which is unacceptable

I mean we are collectors after all so can we not expect things to arrive undamaged?

Scratch that can we not expect our items to make it safely into the packing materials at the very least? As we know a lot of the common damage is handling related and not even shipping related

[Mancoon]

Ok I opened up the stealth print and its not that bad, it still is damaged, the corner is bent as if someone dropped it on one corner but its no where near as bad as the other one. I will probably take my chances and keep this one just encase I get one worse off

[SwiftDeath]

Originally Posted by Mancoon

Ok I opened up the stealth print and its not that bad, it still is damaged, the corner is bent as if someone dropped it on one corner but its no where near as bad as the other one. I will probably take my chances and keep this one just encase I get one worse off

Yep that's what I'm doing with my dishonored print

Has a bit of damage at the edges but "could probably be hidden when framed"

Hopefully I won't have to use that quote on any of my Tomb raiders

[rasmusvn]

Originally Posted by Mancoon

Ok I opened up the stealth print and its not that bad, it still is damaged, the corner is bent as if someone dropped it on one corner but its no where near as bad as the other one. I will probably take my chances and keep this one just encase I get one worse off

Or you could write:

"Based on past experience I won't tear the print until the replacements arrive, as I've often experienced that the replacements have damage too".

I don't know if they accept that, if this is one your first buys, but it has worked for me.

[rasmusvn]

So... order received.

Rolled way too tight - check
Bend coners - check
Waviness- check
Creases - check
Two missing lithographs - check

It doesn't say anything about several shipments.



The colors on the Wasteland lithograph are nice, not that it really matters now.