Dishonored / Skyrim / Fallout Litho's

[blingaling]

Originally Posted by SwiftDeath

lol Ras has been buying from Treehouse for years or rather he used to buy from them

International orders sound like a pain to be honest

All the ones I've recevied recently have been good but my skyrim is damaged and badly I would say

My first dishonored and fallout prints too

All the damage appears wholly from handling/packing as well

Skyrim was shipped in at least a 4" diameter tube but for whatever god forsaken reason was rolled into a plastic poster tube of 2" or less

Suffice to say that is where the damage came from

Yeah I really feel for everyone with horror stories. Don't get me wrong, I'm not trying to trivialize anyone's troubles in the past, I just wanted to say that they seem to have gotten their act together. Domestically anyway.

So can we add Mass Effect to the thread? I'm on the fence with the Legion Giclee. Gotta say the art itself just isn't striking me directly in the wallet.

[rasmusvn]

It's good to hear that packaging is now handled differently, but past experiences have also left me somewhat cynical.

This took too long for us to finally do, but we've fully committed to it now, and the results are very different than our previous track record....

Yeah, it took several years

Was there ever an official statement saying packing procedures changed?

[Treehouse_Ryan]

Originally Posted by blingaling

Ryan, that's 2 out of the "triptych". Any word on the 3rd?

Funny you should ask. It's out Friday.

[Romeo]

Originally Posted by blingaling

I feel like I need to chime in in Treehouse's defense here, I've ordered 8 lithos which all came in perfect condition. I understand that those who have had problems tend to be the most vocal of minorities, but I personally feel confident enough to order stuff I think I would like without fear of quality issues.
I just ordered the 2 Mass Effect screenprints. After reading this thread I kept a close eye out because I realized there would likely be a few extra copies on sale sometime after they (quickly) sold out.

Ryan, that's 2 out of the "triptych". Any word on the 3rd?

I can second this, and I am also other US.

I've ordered 18 different prints from treehouse plus various other items. One time I ever had a problem and the signed edition DA book was promptly replaced. Ryan is a great asset to the company as well as his presence here shows.

[Duction]

Any more new fallout ones scheduled?

[amb6883]

I have bought 30+ prints and only had damage to three. I have never really had an issue with their shipping. I just want more that I will actually want to frame. Also, lower print runs and the artists to sign them and not just numbered.

[vhal_x]

I am outside of the US and ordered five Tomb Raider prints. One of which has gone to another members house, so can't personally vouch for that one's condition, but the four that came to mine are all perfect xx

[rasmusvn]

I don't think anyone here doubts that the TR-prints weren't packaged properly.

Just saying

[Treehouse_Ryan]

Originally Posted by Duction

Any more new fallout ones scheduled?

Definitely, but I don't have dates or specifics that I can share yet. We're shooting to have something near the end of July but that might push back some.

Originally Posted by rasmusvn

It's good to hear that packaging is now handled differently, but past experiences have also left me somewhat cynical.

This took too long for us to finally do, but we've fully committed to it now, and the results are very different than our previous track record....

Yeah, it took several years

Was there ever an official statement saying packing procedures changed?

No, we don't really have a good platform for official statements. I think there was a comment or something on facebook, but nothing concerted or given the weight I think it ought to have been.

Originally Posted by rasmusvn

I don't think anyone here doubts that the TR-prints weren't packaged properly.

Just saying

Well, all art is now being packed like the TR prints. The only exceptions are that we haven't pulled the slow-selling lithos and older stock in-house (yet?). But any new release will be treated the same way those were....

[MortalMonday]

I recieved the new Fallout litho today and it arrived badly damaged. It has a couple nasty creases, an oily fingerprint, and some weird clear speckles; it looks like the lithos has chicken pox or somethin'. Here's hoping they replace it.