Poor packaging resulting in damaged CE items - Page 4

Iwatasan · #1 07-24-2015, 03:43 AM

Quote:

Originally Posted by Tacoshark

I recently got a pretty damaged Uncharted Shipyard giclee from C&B. First, I absolutely do not blame C&B, I have gotten stuff from them before and it was pristine. I am in the process of receiving a replacement and they are being very understanding and professional about it.

I blame FedEx as I have had numerous problems from them in the past. UPS,USPS, DHL no problems. FedEx, things are heavily delayed or damaged around 30-40% of the time.

+1 hate FedEx

CheapAssassin · #2 07-24-2015, 06:34 AM

Quote:

Originally Posted by Tacoshark

I recently got a pretty damaged Uncharted Ship Graveyard giclee from C&B. First, I absolutely do not blame C&B, I have gotten stuff from them before and it was pristine. I am in the process of receiving a replacement and they are being very understanding and professional about it.

I blame FedEx as I have had numerous problems from them in the past. UPS,USPS, DHL no problems. FedEx, things are heavily delayed or damaged around 30-40% of the time.

That print truly belongs to the Graveyard now.

Sorry to see that.. Regarding Fedex, I have EXACTLY the same problem like you Taco, print from C&B too!! I would like to stress it is NOT C&B's fault, but Fedex. These poster tubes are freaking thick, the only way to break it is to pile tons of heavy stuffs on top of it!

Gazereths · #3 07-23-2015, 09:42 PM

Damn! Those tubes are pretty strong as well, sent and received loads of them and never had a problem.....Looks like someone stamped on it, hard!

Next time I get something and the package is damaged I'm just not gonna even accept it from the driver.

KnightOfTruth · #4 07-23-2015, 09:51 PM

Quote:

Originally Posted by Gazereths

Damn! Those tubes are pretty strong as well, sent and received loads of them and never had a problem.....Looks like someone stamped on it, hard!

Next time I get something and the package is damaged I'm just not gonna even accept it from the driver.

The only problem that you run into there is then hoping you can speak to someone in CS to have them give you another order even though you technically "canceled" the previous one. But I guess if you were ok just rejecting the order and getting a refund, that'd be okay.

Gazereths · #5 07-23-2015, 10:24 PM

I'd rather not have one than a badly damaged one tbh. Plus then I don't have to mess around with return shipping.

0329liuken · #6 07-24-2015, 06:45 AM

My experience with FedEx was that they left $1000+ worth of prints at my doorstep regardless of the signature required...

Dreamcazman · #7 07-24-2015, 07:13 AM

My latest order from the PS Gear store resulted in all three of my prints getting damage along the bottom. It seems the art worked it's way out of the tissue paper & was rubbing on the tube cap.

Whilst not major damage, it still could've been easily avoided. Thankfully they're getting replaced.

KnightOfTruth · #8 07-24-2015, 03:12 PM

Wow, doesn't appear to be much damage there Dreamcaz, but I guess you would want them pristine. So what happens when #'d things like that get replaced? Do they force you to send the other one back and they give you the same # or do they send you a different # and just destroy that one?

Dreamcazman · #9 07-25-2015, 05:28 AM

Quote:

Originally Posted by KnightOfTruth

Wow, doesn't appear to be much damage there Dreamcaz, but I guess you would want them pristine. So what happens when #'d things like that get replaced? Do they force you to send the other one back and they give you the same # or do they send you a different # and just destroy that one?

It is only minor damage, but I would much rather have prints in perfect condition. I've had artwork arrive damaged before & Treehouse do supply you with the exact same edition number, it has to be shown in the photo & also noted in the email, so no worries there.

I assume they have extras printed without the edition number written on it for such occasions.

Incidentally, I ordered a couple of Shenmue prints from C&B, first order I've placed with them. They arrived the other day & are perfect, they even included a pair of gloves - awesome!

CheapAssassin · #10 07-24-2015, 04:43 PM

Knight, TreeHouse will require us to destroy the prints by tearing them up and send them the pictures as proof. Then TreeHouse will send us the replacement prints.

If you opt for Partial Refund, TreeHouse will allow you to keep the prints.

For me, as a big fan of prints, I too will get a replacement. Prints need to be mint for me. It really bothers me a lot to see those minor creases on my prints..

And dreamcaz.. I got that SAME bloodborne print, with the same exact problem. I contacted TreeHouse too and they have agreed to send me a replacement provided I will tear up the 'imperfect' one.