Poor packaging resulting in damaged CE items - Page 5

KnightOfTruth · #1 07-24-2015, 05:48 PM

Quote:

Originally Posted by jonkhor86

Knight, TreeHouse will require us to destroy the prints by tearing them up and send them the pictures as proof. Then TreeHouse will send us the replacement prints.

If you opt for Partial Refund, TreeHouse will allow you to keep the prints.

For me, as a big fan of prints, I too will get a replacement. Prints need to be mint for me. It really bothers me a lot to see those minor creases on my prints..

And dreamcaz.. I got that SAME bloodborne print, with the same exact problem. I contacted TreeHouse too and they have agreed to send me a replacement provided I will tear up the 'imperfect' one.

Good to know. Do they just renumber them there for ya? I wonder how that works with signed ones? Do they have a bunch of signed ones sitting around without #'s for just this situation?

CheapAssassin · #2 07-24-2015, 05:54 PM

Quote:

Originally Posted by KnightOfTruth

Good to know. Do they just renumber them there for ya? I wonder how that works with signed ones? Do they have a bunch of signed ones sitting around without #'s for just this situation?

TreeHouse, and I believe most sellers like Treehouse, will hold back a bunch of prints as 'replacements' for those that are damaged upon delivery to their customers.

Only downside is I probably would get a higher number if the damaged print I got was a lower number.

And also thats why sometimes you see a print after being sold out for so long, out of a blue they are selling it again, but typically wont last long as people will snatch it right away.

And I would like to add.. for Premium prints like Cook & Becker they actually reprint it for you. Once I have a tube totally destroyed by Fedex, C&B went extra mile to reprint it, had it signed again, and send a new one for me.

Tacoshark · #3 07-25-2015, 01:54 AM

Quote:

Originally Posted by KnightOfTruth

Good to know. Do they just renumber them there for ya? I wonder how that works with signed ones? Do they have a bunch of signed ones sitting around without #'s for just this situation?

I am pondering that right now. I just got a GoW litho that has a small crease on one corner and an almost imperceptible warp at the top left edge. Normally I wouldn't care much for such damage and it is pretty low number (45/300). If I would get the same number then I might ask for a replacement but if not I'll just keep it as is. I usually don't go through the trouble unless the art within the litho is damaged or the edge seriously damaged.

Dreamcazman · #4 08-13-2015, 12:48 PM

I somehow knew I should've kept the original prints I had...

I got the replacements & there are a couple of horrible creases on each print! FFS, how can they get this so wrong, again!

This is totally unacceptable & I will be getting a refund. I don't even want the bloody things now.

I think I've completely had it with artwork now, this has really put a sour taste in my mouth.

Cosmic_Link · #5 08-14-2015, 12:11 AM

Quote:

Originally Posted by Dreamcazman

I somehow knew I should've kept the original prints I had...

I got the replacements & there are a couple of horrible creases on each print! FFS, how can they get this so wrong, again!

This is totally unacceptable & I will be getting a refund. I don't even want the bloody things now.

I think I've completely had it with artwork now, this has really put a sour taste in my mouth.

UGH! >.< How frustrating! How has that happened? 0.o Where are they from?

Dreamcazman · #6 08-20-2015, 01:22 AM

Quote:

Originally Posted by Cosmic_Link

UGH! >.< How frustrating! How has that happened? 0.o Where are they from?

They were from the official Sony gear store, I got a good friend to forward them for me as they don't ship overseas.

I finally got a full refund this morning, not without having to hassle them. Their after sales service is a bit shit tbh, both times took them nearly a week to respond.

chiakri · #7 08-19-2015, 09:05 PM

I use to receive a lot of products from this the direct web site for a game company and everything I got something (paying high shipping costs) the "special" boxes came dented, or crushed because they got sent in bags or stickers stuck right to the outer packaging which was part of the design. Needless to say I only order from them now if I can't find it anywhere else.

Sent from my LG-D850 using Tapatalk

Dreamcazman · #8 08-20-2015, 01:58 PM

Quote:

Originally Posted by chiakri

I use to receive a lot of products from this the direct web site for a game company and everything I got something (paying high shipping costs) the "special" boxes came dented, or crushed because they got sent in bags or stickers stuck right to the outer packaging which was part of the design. Needless to say I only order from them now if I can't find it anywhere else.

Sent from my LG-D850 using Tapatalk

Who is it?

Time to name & shame.

BitWraith · #9 08-28-2015, 08:47 PM

Now-a-days, I message my ebay sellers and request boxed shipping. I sometimes get blow-back, but most of the time they are good about doing it. I even had one seller return to the post office just to repackage it.

blockbusterboy · #10 10-21-2015, 03:50 PM

I'm terrible I message and interrogate them about their packaging to the nth degree if they haven't put any packing info in their spiel. Through due determination and diligence I have not had a poorly packaged or damaged item via an ebay seller. Some obviously better than others and maybe a couple close to call but...

Boxed shipping you say

Mhmm interesting...