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[MortalMonday]

Actually, I'm not sure that you'll have to ship them back. As Ras said, they may just ask you to rip them apart and send them pics of the ruined lithos.

[MortalMonday]

Originally Posted by SwiftDeath

The sad thing is the damage really doesn't appear to be from shipping

I mean the worst of it that I've seen has to be from handling/packaging which just makes me sad

The damage is definitely mostly due to the way that the lithos were handled, rolled, and stuffed in the tube.

[rasmusvn]

Originally Posted by MortalMonday

Actually, I'm not sure that you'll have to ship them back. As Ras said, they may just ask you to rip them apart and send them pics of the ruined lithos.

That is generally how it works, if they're damaged. They also refund the original shipping. At least they did in this case.



-

Hi Rasmus,

In order for me to refund your money, please follow these three steps.
?Please send us a digital photos of the damaged lithograph, packaging, and lithograph number.
?Please include the lithograph number in your email.
?Please destroy this litho by hand tearing off the signature and number and provide photo to us.

-

After 2-3 of these I got annoyed. It doesn't beat the "Reaper Attack" lithograph though.

[SwiftDeath]

It certainly seems like the best scenario so that you don't have to pay return shipping but it's still got to hurt to destroy beautiful VG lithos like that even if they are damaged

[amb6883]

The damage is due to how tight they were rolled, which makes no sense since they shipped them in 4 inch tubes and had plenty of room. I just my hope my TR giclee's are shipped flat.

[MortalMonday]

I hope to God they don't ship the TR gicless flat. Rolled would be better, so long as Treehouse staff carefully roll and carefully pack them. Since the warehouse people are not touching the giclees, I have faith that the Treehouse office people will roll them correctly.

Packing them flat comes with its own set of problems. Best to avoid them altogether. If they pack them properly, then flat would be fine; but the problem with this is that properly packing them flat would require a lot of resources and a lot of time; which I'm sure they would not bother doing.

[thefunk007]

Just to add got mine today and the Skyrim Lith has very small creases over large parts of the print - not happy and sent Treehouse an email!

[Romeo]

Originally Posted by thefunk007

Just to add got mine today and the Skyrim Lith has very small creases over large parts of the print - not happy and sent Treehouse an email!

I wonder if that's why Ryan has disappeared the past week.

[SwiftDeath]

Originally Posted by Romeo

I wonder if that's why Ryan has disappeared the past week.

He's already answered why he doesn't respond to these sorts of things

Originally Posted by Treehouse_Ryan

I tend to stay quiet about customer service issues because I'm not actually involved in customer service. I read about damages, and it bums me out, and I try to surface it to the right people so we can at least try to prevent further issues like this. But what happens to you in each case is up to customer service and I didn't feel particularly helpful chiming in. To say nothing of the backlog of my actual job piling up and having less time to chat with you all. I'm not trying to perpetrate a cover-up or hide out--I just don't always have useful information to share and repeated apologies can ring hollow, which is another thing I'd like to avoid seeming....

[Matt16]

Originally Posted by thefunk007

Just to add got mine today and the Skyrim Lith has very small creases over large parts of the print - not happy and sent Treehouse an email!

same here, the Fallout one has a mark as well

Will email Treehouse later