Metal Gear Solid Ultimate HD Collection Zavvi World Exclusive only 4000 worldwide

[Ryaku]

Lemur,

have you mailed zavvi for other replacement ??

[Lemur]

Usually I only contact zavvi after 30 days through their website. Login to your account and under the order there is a query button. They take 1 -2 days to reply. If after 2 days no reply spam more.

They will send you a declaration form either by mail (this takes around 1 week to reach) or by email. You can select store credit, replacement or refund on the form. Then sign and email to them.

If at any stage they screw up, spam them more until they get it right.

Some examples of screw up from them:
Customer service said form will be emailed and no email received
Email received but no form attachment
Email signed form to them and no response (they said they didn't receive and will send a new form)
Claimed that refund processed but I didn't receive refund
Confirmed again that refund is given but I didn't receive

For all the above, just keep spamming them until they get it right

[Gazereths]

The 2 replacements were for a friend in the US, he's pissed off understandably. I'm gonna send the worst one back for a refund, I'm a little worried though as the credit card I used to buy them is being cancelled at the end of March....I hope they sort out a refund before then.

[Ryaku]

I spam them on Facebook ^^

[lhurgoyf]

I still have yet to receive mine as well . Figured since other US based people started getting theirs, I would have some luck. Oh well.

[Mike1888]

Nothing for me yet either in Canada.

[mosavon]

How long do international orders take from Zavvi? Jeez is it coming by donkey or what?

[Mike1888]

Lol, in the e-mail it said estimated time is 7-14 days, and it said for overseas deliveries allow 20 days until contacting them. So pretty soon I'll be contacting them cause they shipped mine on jan. 30.

[gurpswoo1]

Zavvi say it can take upto 21 working days for it to arrive, which is a ridiculous four and half weeks.

[Lemur]

Standard sized games/dvds take 1-2 weeks to arrive. Big boxes take 3-4 weeks but mostly they don't arrive at all.

With the very high rate of lost packages for big items, it's either someone (either from courier company or zavvi) is stealing them or zavvi doesn't ship them out at all.