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[SwiftDeath]

Originally Posted by Matt16

same here, the Fallout one has a mark as well

Will email Treehouse later

That's a shame

My fallout litho had a crease/indent on the artwork itself which detracts from it

There are no replacement lithos for Fallout or Skyrim to my knowledge so a refund or maybe some type of partial refund are the only options

[Matt16]

Originally Posted by SwiftDeath

That's a shame

My fallout litho had a crease/indent on the artwork itself which detracts from it

There are no replacement lithos for Fallout or Skyrim to my knowledge so a refund or maybe some type of partial refund are the only options

Yeah it blows

Is the mark on your Fallout one towards the top right hand corner, a few inches in?

[rasmusvn]

I don' think a full refund is possible unless it's torn.

That being said one could always use their e-mail against them, if it came to that.

Writing that something should be in mint condition is quite stupid, although it is admirable.

Anyways, it would seem they put all four lithos in one tube for my order, so I'm really looking forward to that.

[SwiftDeath]

Originally Posted by Matt16

Yeah it blows

Is the mark on your Fallout one towards the top right hand corner, a few inches in?

Yes more or less I would describe it as more in the middle right of the artwork

Pics if it helps

[SwiftDeath]

Originally Posted by rasmusvn

I don' think a full refund is possible unless it's torn.

That being said one could always use their e-mail against them, if it came to that.

Writing that something should be in mint condition is quite stupid, although it is admirable.

Anyways, it would seem they put all four lithos in one tube for my order, so I'm really looking forward to that.

What email are you referring to rasmusvn? Did an email you get from treehouse claim you should have received your lithos in mint condition?

Suks about your lithos being stuffed together

While not ideal a 4" tube would allow for them to be reasonably well packed if it was done correctly which I doubt it was

[Matt16]

Originally Posted by SwiftDeath

Yes more or less I would describe it as more in the middle right of the artwork

Pics if it helps

Same place as mine which seems a bit odd.

Originally Posted by SwiftDeath

While not ideal a 4" tube would allow for them to be reasonably well packed if it was done correctly which I doubt it was

While it was a 4 inch tube, both Litho's were rolled to about an inch, wrapped in clear plastic then put in the tube which makes loads of sense

[SwiftDeath]

Originally Posted by Matt16

Same place as mine which seems a bit odd.




While it was a 4 inch tube, both Litho's were rolled to about an inch, wrapped in clear plastic then put in the tube which makes loads of sense

Sigh it's as I thought damage before it shipped and across several from the looks of things

What's the point of mailing it in a tube if you're not going to use the tube?

[rasmusvn]

Originally Posted by SwiftDeath

What email are you referring to rasmusvn? Did an email you get from treehouse claim you should have received your lithos in mint condition?

Suks about your lithos being stuffed together

While not ideal a 4" tube would allow for them to be reasonably well packed if it was done correctly which I doubt it was

More or less.

I'm talking about the replacement e-mail, which says:

The order to have them reprinted is in, and they will be rushed to our
warehouse when they're done so they can start shipping out to you in
mint condition right away. We're being told to expect shipping to
start the week of April 1st, but we'll do everything we can to make
sure you get as perfect a litho as possible as soon as possible.

So why should one accept only a partial refund when they apparently ship out in mint condition? And the litho being wavy or creased doesn't fall under "as perfect as possble".

It's also frustraing that they make a statement like the above, when they also say:

...standard caveats apply here where perfection is impossible to deliver and damage is a sliding scale of severity, but we do honestly want to work things out when things go wrong

I think I sound like a broken record

[SwiftDeath]

From what I can tell Rasmsuvn, you've had a lot of dealings with Treehouse lithos in the past so your input is certainly welcomed and I'm sure your complaints are warranted

I agree that they're contradicting themselves if they state shipped mint condition then say may be damaged

I may complain and try to get a partial refund or something

I just don't want the damage on my litho to fall to the wayside as it DOES bother me

[rasmusvn]

Originally Posted by SwiftDeath

From what I can tell Rasmsuvn, you've had a lot of dealings with Treehouse lithos in the past so your input is certainly welcomed and I'm sure your complaints are warranted

I agree that they're contradicting themselves if they state shipped mint condition then say may be damaged

I may complain and try to get a partial refund or something

I just don't want the damage on my litho to fall to the wayside as it DOES bother me

You'll probably get a 10% refund, that's what I've been offered for partial damage before, so unless something has changed..

I think I've had a minimum of 10 replacements, and I didn't even catch the ME2-lithos.

Looking over the tickets I found this gem

June 26, 2012 11:22 am
...and out of 225 Crucible lithos, only 2 were reported damaged (including yours). So getting a replacement in perfect condition is more likely.

One day later...

June 27, 2012 02:22 pm
Yes....I think someone opened the flood gates.... (of damaged prints)