The Zavvi Exclusive Thread

[nipperkipper]

Zavvi do this on purpose so people can't cancel their pre orders. I wouldn't put anything past that home of a company

[Lemur]

I'd like to add that getting refunds from the monkeys is also a pain

[comaamen86]

Originally Posted by Lemur

I'd like to add that getting refunds from the monkeys is also a pain

you posting pics of yourself in the wrong thread

[Lemur]

Originally Posted by comaamen86

you posting pics of yourself in the wrong thread

Sorry my identical twin

[blockbusterboy]

Originally Posted by kennyrh

Rhetorical question . . .has anybody got their SC Blacklist steelie from Zavvi yet ???

If mine's still a no-show tomorrow I'm packaging my normal copy back up and sending it back for a refund.

I'm more or less certain that Zavvi are just taking the piss here so I'm thinking that if I get my 40 quid back and then, by some miracle, the steelbook does turn up then i deserve it for all the crap I've put up with . . . .

Here's my tale to tell...

Message to Zavvi

"I did not receive the Zavvi exclusive steelbook for Splinter Cell Blacklist which was suppose to come with the game as I had ordered.

Please can you let me know if it's been sent out or is going to be sent out ? If so is it being sent in Zavvis special steelbook packaging ?

Thank your for your time to this query"


Zavvis reply

"I am sorry that you have not yet received the steelbook.

However I can now advice that your order has been sent in two parts. You will receive the game in a standard game case and you should then receive the steelbook case for you to put the disc in...." et cetera



My reply to Zavvi after a week; (Six days to be precise but it already seemed an eternity).

"Still have not received the steelbook that was suppose to come with this game.

Have you sent the actual steelbook out ?

Infact have you had the steelbook in stock to actually send out or is it a question that you haven't got any to send out but actually expect me to keep the standard edition of the game anyway ?

I am very concerned about this last point. In the message above you say 'and you should then receive the steelbook case'. Should being the operative word. Should not being an absolute definitive.

I would suggest that if you are unable to provide the steelbook in perfect condition or at all that you provide a returns authorisation for the return of the game which of course is still manufactured sealed.

Thank you for your time to this unfortunate situation."



Zavvis reply to my reply

"Thank you for getting in touch about Splinter Cell Black list - includes Zavvi exclusive steelbook.

Please return this to us using the collect + label" et cetera. "Your returns authorisation is...." et cetera......


To cut a long story short I returned the item early this morning.

A final coda.

I have a steelbook on its way via Luckos not that I've got a copy of the game to put in it. I'll pick up the 'Fifth Freedom' edition at some point. I could do with a stroll around a luxury yacht and some gold goggles.

[bob512]

So I put in a return query last night and I got this email from zavvi

Hi Edward Hernandez,

Thank you for your recent order of Splinter Cell: Blacklist - Includes Zavvi UK Exclusive Steelbook.

We recently contacted all customers who ordered this product to advise that they would receive a standard version of the game initially and that the steelbook would follow.

Due to an unexpected delay we have had to revise how the steelbook would be sent. We have listed the steelbook on the site and we would ask you to now place an order for the product using your unique discount below:

Your personal discount code is:

We recommend placing your order as soon as possible to guarantee stock and delivery at the earliest time. The link to the product on the website is - http://www.zavvi.com/games/splinter-.../10845093.html

If you have any further questions or require further assistance then please feel free to contact our Customer Service Team via your account and we will be happy to help.


Kind regards,
Zavvi.com Customer Service Team

Seems like they added the steelbook for 9.99? at the site but if you use the "personal code" it should come to free

[comaamen86]

sweet ordered

[blockbusterboy]

Originally Posted by bob512

So I put in a return query last night and I got this email from zavvi

Hi Edward Hernandez,

Thank you for your recent order of Splinter Cell: Blacklist - Includes Zavvi UK Exclusive Steelbook.

We recently contacted all customers who ordered this product to advise that they would receive a standard version of the game initially and that the steelbook would follow.

Due to an unexpected delay we have had to revise how the steelbook would be sent. We have listed the steelbook on the site and we would ask you to now place an order for the product using your unique discount below:

Your personal discount code is:

We recommend placing your order as soon as possible to guarantee stock and delivery at the earliest time. The link to the product on the website is - http://www.zavvi.com/games/splinter-.../10845093.html

If you have any further questions or require further assistance then please feel free to contact our Customer Service Team via your account and we will be happy to help.


Kind regards,
Zavvi.com Customer Service Team

Seems like they added the steelbook for 9.99? at the site but if you use the "personal code" it should come to free

Originally Posted by comaamen86

sweet ordered

Yeah right.

"Availability: Pre order now." WTF
"Release date: 15 September 2014." Double WTF

What an absolute joke.

[kennyrh]

I got that e-mail. If you use the code they give you for pre-order then it costs nothing. My original game is on the way back to Zavvi so i'm hoping for the best

What a bleeding palaver, honestly.

[blockbusterboy]

I have the e-mail as well. Will wait for the refund though. I have a Fifth Freedom edition on the way from Game. 49.99.

The whole things been very convoluted.