More Irrational Games Limited Editon Items

[blingaling]

Originally Posted by OneLetter

Thanks for the feedback. As I stated in the other thread, I'm not going to comment on pricing, but I do appreciate you taking the time to discuss your feelings, and it'll certainly be brought up with the team here.

No problem, thanks for your time and consideration.

I'd also like to add a second vote for a vinyl soundtrack for Infinite

[ingmar1988]

Originally Posted by blingaling

No problem, thanks for your time and consideration.

I'd also like to add a second vote for a vinyl soundtrack for Infinite

vinyl soundtrack would be awesome

Also, i would really love if you guys did more giclee, instead of poster or lithograph. Much better quality!

[amb6883]

Any word on when the description on the Bronco print is going to be updated?

[ZeeAussie]

Might as well post my annoyance in this thread since it's related.

I purchase the "Falling" poster for my nephew for his birthday coming up as he is a massive Bioshock fan along with Assassin's Creed anyway back to the story.

I was really dissapointed to recieve the poster in the condition that was delivered to my address. Flat pack for a poster is like a no no for me and I'm not too sure why Irrational Games didn't use cylinder tubes for shipping!!!

Why am I complaining? Well using a flat pack for a poster with edging support doesn't do justice to the poster being sent in the mail, especially when delivering it to Australia and I'm sure there will be a bit of wear and tear in the process due to the handling of the postal workers in the countries of USA and Australia.

Now it's probably not the postal workers fault for doing their job, but surely Irrational Games need to understand by delivering a poster, especially one that is signed and cost $140 for it to be delivered to myself to give to my nephew for his birthday could do with a cylinder tube for deliverly considering how much I paid for the thing to protect what it's for.

Now I've e-mail their support last week (Tuesday and got a ticket number) and yet to hear anything on the subject, pretty piss poor in my opinon and at the time of this type up I'll probably never purchase another thing from them until this gets sorted. Not holding my breath as it's probably $140 down the drain for me for something I was going to give my nephew for his birthday.

I've posted some pics of the condition and was wondering what you guys think? Am I over reacting?

[flatout]

Sorry to hear this happened.


Honestly I prefer the flat shipping but that is me (I simply hate rolled lithos and posters).

Funny thing is Irrational could easily solve this but putting the post in wax paper then tapeing that to an oversize piece of cardboard before putting it in the flat box.


This might sound like a lot but for the profit margin they get one these it is very little to ask.

[OneLetter]

Originally Posted by ZeeAussie

Now I've e-mail their support last week (Tuesday and got a ticket number) and yet to hear anything on the subject, pretty piss poor in my opinon and at the time of this type up I'll probably never purchase another thing from them until this gets sorted. Not holding my breath as it's probably $140 down the drain for me for something I was going to give my nephew for his birthday.

Ugh, I hate seeing those pictures. No money is lost though, so please don't feel that way. Obviously, we'll make this right and I'm sorry to see that the poster arrived in that condition. If you could PM me your support ticket number and your original order number, I'll make sure someone gets back to you soon from the claims section so the process can begin.

I should point out we're looking into new methods of shipping posters / prints. Some will still be in tubes, some will be flat packed (it depends on the stock, since you don't want to put a thick stock into a tube), but if it is flat packed, it'll hopefully be sandwiched by chip/cardboard.

Again, I apologize about the quality of the poster you received, but we'll make it right.

[ZeeAussie]

Just a heads up for those who are interested, it looks like I'll get a replacement sent out to me at some stage.

Originally Posted by ZeeAussie

Might as well post my annoyance in this thread since it's related.

I purchase the "Falling" poster for my nephew for his birthday coming up as he is a massive Bioshock fan along with Assassin's Creed anyway back to the story.

I was really dissapointed to recieve the poster in the condition that was delivered to my address. Flat pack for a poster is like a no no for me and I'm not too sure why Irrational Games didn't use cylinder tubes for shipping!!!

Why am I complaining? Well using a flat pack for a poster with edging support doesn't do justice to the poster being sent in the mail, especially when delivering it to Australia and I'm sure there will be a bit of wear and tear in the process due to the handling of the postal workers in the countries of USA and Australia.

Now it's probably not the postal workers fault for doing their job, but surely Irrational Games need to understand by delivering a poster, especially one that is signed and cost $140 for it to be delivered to myself to give to my nephew for his birthday could do with a cylinder tube for deliverly considering how much I paid for the thing to protect what it's for.

Now I've e-mail their support last week (Tuesday and got a ticket number) and yet to hear anything on the subject, pretty piss poor in my opinon and at the time of this type up I'll probably never purchase another thing from them until this gets sorted. Not holding my breath as it's probably $140 down the drain for me for something I was going to give my nephew for his birthday.

I've posted some pics of the condition and was wondering what you guys think? Am I over reacting?

[ingmar1988]

Flat shipping is bad idea, when shipped all over the world. I prefer a tube always.

[amb6883]

You can pack thick stock paper in a tube. Most people just do not take the time to do it correctly.

Flat shipping can work, but I have had a lot more issues with prints being damaged from mishandling. Definitely prefer tubes, especially for anything over 11 x 14.

[SwiftDeath]

In my limited experience it goes something like this

If packed correctly, flat shipping is usually better

BUT

the chances of something being packed correctly Flat vs rolled is much lower

Hence tubes are preferred as packing it correctly flat usually isn't cost-effective