Dead Space 3

[Letrico]

Originally Posted by sallou999

Hey guys can someone who has ordered this answer a question please.

I want the Add On one, to the UK.

If I go to order this now, my card isn't actually being charged the full price yet, right? (That'll be just before it ships, around late January).

So, how much will I actually be charged *right now* if I go to order?

If you read the the replies from Treehouse_Ryan, he said that unfortunately due to the limited nature of the product, you will have to pay full price upfront to prevent people from buying massive amount and not paying for the product.

So yes, you will be charged full price right now.

[mosavon]

You will be charged the full amount NOW 100 USD plus shipping.

[mosavon]

Oh it appears i missed about 10 posts, wow you guys post fast or i'm going blind.

[Treehouse_Ryan]

Originally Posted by Madigan

Ryan why the shipping cost to argentina and adjacent countries is so expensive (XPO International Parcel $75.00), compared to australia (MSI International Parcel $43.00) or finland (XPO International Parcel $40.00)?

I imagine this is to do with us not sending many packages there historically and therefore not having enough data to do a decent analysis of costs. I'll see what our nearest quote was, and try to determine how we got to $75. Worst case scenario, if you ever do really want something but the shipping seems out of line, I'd be willing to push through an authorization to refund you the overage from whatever our actual costs were, and maybe that would result in a better understanding of rates to that area for everyone....

Skip the rest of this answer unless you're bizarrely interested in knowing a lot more about how we calculate shipping.

As an aside, we're [obviously] not calculating rates in real-time. We have two spreadsheets with about 2100 lines in one and 800 or so in the other that we update with a complicated series of formulas for calculating shipping fees to various countries/regions. This is based off of ever-changing rates we get charged and evolving comparisons of shipping charged to you guys vs. shipping fees we pay. You may see this as horrendously over-complicated, and you'd be right, but this is borne out of a necessity to handle a bunch of different use cases, for instance:

* Most things are based on weight and are therefore straightforward.
* Lithographs are very lightweight, but require very specialized and expensive shipping arrangements.
* But shipping three lithographs is essentially the same price as shipping one, so those calculations can't be just additive.
* Most anything else you order won't be able to be combined with a lithograph, so that means multiple shipments, and therefore a bit more complexity in actual shipping costs.
* Repeat for a ton of other indivudally specific edge cases.
* Oh, and every general and specific rule needs to be handled differently for a great deal of countries and/or regions.
* Some of which require duties to be paid, otherwise the package is held up or returned. Which duties are sometimes different for different items within the same country.
* This list actually goes on....

And all of those rules and overrides need to be distilled into formulas and rows in those spreadsheets, which are then tweaked and re-imported into the system, and then some new thing comes along that we have to figure out (in this case, now everyone that orders this one thing will end up getting two shipments of vastly different dimensions and weights that will go out at different times and probably at different speeds).

Needless to say, this is zero fun, and after all of this work and head-banging-on-walls we're still stuck charging more than we'd like to ask customers to pay just to cover costs. All of which is to say, yes, our shipping rates suck, but we're doing as much as we can to make them suck just as much less as possible, and we're sorry.

Originally Posted by MortalMonday

Looks like they're already shifting around stock. New remaining stock figures show that they added standalone stock and PS3 stock, and reduced PC stock. It also shows that there is more overall stock available now than there was earlier in the day.

Standalone: 587
Xbox: 926
PS3: 690
PC: 495

Total remaining stock: 2,699

Maybe the inventory system isn't totally reliable?

Originally Posted by SwiftDeath

It certainly is possible for it to be unreliable

But it is also just as likely that people are cancelling orders changing orders etc.

Would like a clarification on it if at all possible though

Yeah, I got ahold of our production manager to move some inventory around since the Add-On version is winning. She made a mistake in the math, but was mad at me for hitting her up on a Sunday so she said it would be fine until the morning when we could get a more accurate look at sales numbers and then fix it for good. Stand by....

[Madigan]

Thanks a lot for the detailed answer ryan, I really appreciate how you take your time to answer everyone.

As a mass effect fan I always visit the bioware store and your facebook page and I'm glad that you guys reduced the cost to ship lithographs to my region, the price is more reasonable now.

[LowlyAssassin]

Edit
Questions already answered

[ingmar1988]

pretty impressive to have half sold so quickly.

[NaughtyDogJames]

Originally Posted by ingmar1988

pretty impressive to have half sold so quickly.

Still much slower than we originally thought.

[Erroneus]

Wauv US only, with custom fee's this would cost me 205$ without the game and 280$ with the game. Yeah never mind then.

[Evilhawk]

give it another 24 hours, remember its the weekends and it clearly states in the order confirmation something about monday-friday. So in most cases they will reply you on monday