Packaging

[Ayiu]

My Naughty Edition which I ordered from play-Asia was totally destroyed... the original sealed leaf was ripped and the box can't really stand because it's out of shape...It looks like an elephant sat on it...

I haven't received an item from play-asia which was in perfect condition...

[gurpswoo1]

I don´t know it yet. shopto offered me a replacement, but I want the new one first.

Wow - Just seen the pictures of your Goldeneye, I bet they sent it in nothing more than a big Jiffy bag. Shopto.net have decided that instead of using a box they just use a hugh jiffy bag. Shopto really are getting worse.

I wouldn't bother getting a replacement it will just arrive damaged again. Also bear in mind they they sell both unsealed and resealed game.

However more importantly they will sometimes supply a Euro PAL game instead of UK PAL.

My Naughty Edition which I ordered from play-Asia was totally destroyed... the original sealed leaf was ripped and the box can't really stand because it's out of shape...It looks like an elephant sat on it...

I haven't received an item from play-asia which was in perfect condition...

I'm really surprised about this, everything time I have ordered something from them they arrived perfect. Obviously they are not 100% perfect. What was the packaging like for the damaged items, the ones I got were double walled boxed with bubble wrap inside.

[Ayiu]

just a cardboard box, no bubble wrap or something like that

[giGant]

Originally Posted by gurpswoo1

I bet they sent it in nothing more than a big Jiffy bag.

Jep, thats right.

Originally Posted by gurpswoo1

I wouldn't bother getting a replacement it will just arrive damaged again.

That´s why I want the replacement first.

[Mandingo]

Originally Posted by giGant

That´s why I want the replacement first.

Will they do this?

[gurpswoo1]

There customer service via E-mail and the website is terrible. atleast it was for me.

I would give them a call via the freephone number: 0800 779 7777

[The Darth]

So far the only real problem I've had is with Play.com and I won't ever order from them again. They posted the AC: Brotherhood Codex Edition in a crappy plastic bag and the end result was not pretty. Their customer service is the worst I have ever experienced.

As for Game, Gamestation, Amazon and HMV I've had no problems so far and the customer service from each of them has always been good. The odd missing item but nothing that wasn't sorted quickly.

I'm waiting for an order from Shop-to so I will see how that goes tomorrow.

Did I mention I really really hate Play.com?

[Gemini-Phoenix]

Originally Posted by The Darth

So far the only real problem I've had is with Play.com and I won't ever order from them again. They posted the AC: Brotherhood Codex Edition in a crappy plastic bag and the end result was not pretty. Their customer service is the worst I have ever experienced.

I totally sympathise! I was not happy when I received mine, as every single corner was dented.

Here's an unpacking video I made:

http://www.youtube.com/watch?v=S2fF0VXWWH8


Belive me, I have never been so disappointed in my life! However, there is a happy ending as I managed to resell it on eBay for twice the price and purchased two more, which arrived packaged in a box nice and mint!

Did I mention I really really hate Play.com?

Did I mention I hate them even more!

1) Bought a brand new X360 from them. It arrived, used, didn't even work when I plugged it in. Sent back for replacement, conveniently lost in transit

2) Damaged Assassin's Creed Codex Edition

3) Every SteelBook I order from them arrives either dented or with loose discs

4) And this one has really got me annoyed - Sold an item via PlayTrade, transferred the money to my bank account, but a month later i've still not seen it appear. It's evaporated, and PLAY don't seem to know where it's gone!

5) Their customer services are F'ing useless! Clueless, unhelpful, and can't even understand them half the time! I hate having to ring them up, but unfortunately I have to for almost every thing I order from them!

If it wasn't for the fact that they have exclusives I can't get elsewhere, I wouldn't bother with them at all! I hate them so much, especially when there are retailers who offer a much better service!


HMV and GAME aren't perfect by a long way, but at least their returns policies are amongst the best, and you can actually get somewhere with their customer services!

[Mandingo]

I can't believe that Play continues to get away with using jiffy bags. Play must be such a large company, that they can say "fuck you" to the little guys and still not be held responsible.

[gurpswoo1]

Completely agree Play.com are one of the worst out their, second only to Axel music.