Dishonored / Skyrim / Fallout Litho's

[amb6883]

Originally Posted by Treehouse_Ryan

Did you pick up his silhouettes book? It's fun and easier to get than his usual stuff.

Not yet but I plan to. I do have his Zelda variant though and a couple others.
I am definitely going to pick up the Connelly print tonight but to get a better deal on shipping I am trying to figure out something to bundle it with.

[thefunk007]

Originally Posted by Treehouse_Ryan

I 100% understand your frustration and won't try to talk you into anything, but for the record I was going over your case with customer service this morning and they should be reaching out to you soon.

Wasteland was the last piece of art our warehouse handled. All of our art is being handled by a lovely girl with Mass Effect tattoos that really, really gives a shit. I've seen her spend five minutes staring at a litho in variously lit areas of the office trying to decide whether some truly tiny creases counted as enough damage to not send. I taught her exactly how we wanted things to roll, and when I've jumped in to do a couple for whatever reason, she clucked at me that I was rolling them too tight (I wasn't) and tried to scold me. I respect that this means nearly nothing to you given your frustrations, but I promise things are very different. This took too long for us to finally do, but we've fully committed to it now, and the results are very different than our previous track record....

If you do actually like this one, you should order it. I don't care at all about selling them out or taking your money, but I would hate for you to not have something you liked on account of the past mistakes that we have well and truly fixed. If you don't trust me/us, then I completely understand and respect that decision, but I'm sad that you'll miss out on something you would have otherwise wanted.

In related news, the international shipping situation is making some slow progress. Ordering multiple pieces at once will no longer jump your shipping rate up crazily, and we're trying to offer USPS as well as MSI. It's more expensive for most shipments (strangely, USPS is a fair amount cheaper on larger packages it turns out--Anthony has been spending days with the most complex spreadsheet I've ever seen), but based on your feedback and MSI's customs policies, we understand that some of you may prefer it. Rates are still very high, but they should be a little better than before and we're still doing lots of analysis here, and meeting with a number of other companies to figure out what additional options we have....

I can vouch for this, I have had a nightmare with the original Skyrim oversized Litho, the original one was damaged, so a replacement was sent, that got lost by the courier and I have now had a new one sent out via a faster tracked service and the girl that has been looking after me has been fantastic

[Damnation]

Dishonored giclee's, Lord Regent and Outsider seem to be in stock.

[amb6883]

Apparently nearly everything in all their stores that was OOS is back in stock. Starting not trust Treehouse anymore, but I guess it's good for the people missed the first time.

[Matt16]

Originally Posted by Treehouse_Ryan

I 100% understand your frustration and won't try to talk you into anything, but for the record I was going over your case with customer service this morning and they should be reaching out to you soon.

Wasteland was the last piece of art our warehouse handled. All of our art is being handled by a lovely girl with Mass Effect tattoos that really, really gives a shit. I've seen her spend five minutes staring at a litho in variously lit areas of the office trying to decide whether some truly tiny creases counted as enough damage to not send. I taught her exactly how we wanted things to roll, and when I've jumped in to do a couple for whatever reason, she clucked at me that I was rolling them too tight (I wasn't) and tried to scold me. I respect that this means nearly nothing to you given your frustrations, but I promise things are very different. This took too long for us to finally do, but we've fully committed to it now, and the results are very different than our previous track record....

If you do actually like this one, you should order it. I don't care at all about selling them out or taking your money, but I would hate for you to not have something you liked on account of the past mistakes that we have well and truly fixed. If you don't trust me/us, then I completely understand and respect that decision, but I'm sad that you'll miss out on something you would have otherwise wanted.

I appreciate what you're saying Ryan, and I agree that the two litho's which I believe were sent from your office both arrived without any problems. I'm not sure what I'm going to do at the minute to be honest, I'll have to give it some thought.

Regarding customer services, they contacted me last week and offered the 50% discount but to be honest there's no point keeping it as it has a hole... a big hole.

[Treehouse_Ryan]

Originally Posted by amb6883

Apparently nearly everything in all their stores that was OOS is back in stock. Starting not trust Treehouse anymore, but I guess it's good for the people missed the first time.

We hold quantities back in case of damages, lost packages, etc. After a period of time when we're satisfied that everything that was going to go wrong has, we release the last few we've been sitting on. We have done multiple versions of some pieces (color variants that are basically new products, open edition differently-sized lithos that are un-numbered and un-signed, etc), but we've never played loose with edition sizes.

Originally Posted by Matt16

I appreciate what you're saying Ryan, and I agree that the two litho's which I believe were sent from your office both arrived without any problems. I'm not sure what I'm going to do at the minute to be honest, I'll have to give it some thought.

Regarding customer services, they contacted me last week and offered the 50% discount but to be honest there's no point keeping it as it has a hole... a big hole.

Steph was working on something with the warehouse that might be a little better on the Wasteland litho. I'm assuming we're still waiting to hear back before she reaches out again, but I know she's trying to do even more for you.

If you really want that Skyrim giclee, I will be happy to pack it myself and refund you the full price of it out of my own pocket if it shows up with anything wrong (that isn't clearly done in transit, anyway) if that helps you to feel more comfortable ordering.... Again, I have no interest in making a sale, so do whatever feels right and I won't hold anything against you.

[MortalMonday]

Originally Posted by amb6883

Apparently nearly everything in all their stores that was OOS is back in stock. Starting not trust Treehouse anymore, but I guess it's good for the people missed the first time.

This isn't anything new though. They've almost always released any remaining stock later, after an item has officially sold out. You can be sure that this is probably the last chance to pick up any items you missed the first time.

[amb6883]

Summit went OOS of stock a month ago. I also do not see how with lithographs and giclees you need to hold back inventory. Just print another.



(I'm just bitter I was not able to get the Sam Wolfe Connelly giclee for $20. My order from that sale still hasn't shipped... got any coupons? You can add it to the tube.)

[blingaling]

I feel like I need to chime in in Treehouse's defense here, I've ordered 8 lithos which all came in perfect condition. I understand that those who have had problems tend to be the most vocal of minorities, but I personally feel confident enough to order stuff I think I would like without fear of quality issues.
I just ordered the 2 Mass Effect screenprints. After reading this thread I kept a close eye out because I realized there would likely be a few extra copies on sale sometime after they (quickly) sold out.

Ryan, that's 2 out of the "triptych". Any word on the 3rd?

[rasmusvn]

Originally Posted by blingaling

I feel like I need to chime in in Treehouse's defense here, I've ordered 8 lithos which all came in perfect condition. I understand that those who have had problems tend to be the most vocal of minorities, but I personally feel confident enough to order stuff I think I would like without fear of quality issues.
I just ordered the 2 Mass Effect screenprints. After reading this thread I kept a close eye out because I realized there would likely be a few extra copies on sale sometime after they (quickly) sold out.

Ryan, that's 2 out of the "triptych". Any word on the 3rd?

How long have you been buying from them?