18" Normandy SR-2 Ship Replica

[toxicatom5]

Originally Posted by Treehouse_Ryan

For the record, the 2 week cancellation is intended to be more bark than bite. We say that to encourage people to mean it when they order, but we're flexible about giving people their full amount back. I'm not saying we won't keep the 20% ever, but if you ask really nicely, or are a little past the 2 weeks, or have a good story we'll usually work with you about it....

I think that's very fair, particularly since the 2 week window is made crystal clear up-front. It can certainly help you to earn a little praise and recognition to go easy on us poor collectors from time to time .

[Treehouse_Ryan]

Originally Posted by toxicatom5

Just for everyone's knowledge: is your pricing always final or is there a chance that you'll match a competitor on non-exclusive items?

Nothing's absolute, but generally we only lower prices to clear out slow selling items. For one thing, as the official store, we can't be aggressive and undercut other sellers by going below the set retail prices. But if someone else is lower, it's probably due to some circumstances we can't really match anyway (maybe they're Amazon or Gamestop and they're operating at a level of scale that we can't touch without losing money on every sale, or maybe they're a tiny store that only has a few to sell and are just trying to make a splash, etc). That said, we certainly always try to be reasonable, so if we're the _only_ ones selling something at a higher price or something, we'll do our best to work it out.

It seems a little twisted, but the deals that we make to be the "Official" stores usually mean we're paying more to the game companies than competitors do, so we often have less wiggle room on price on the non-exclusive items....