Dead Space 3

[Dreamcazman]

Originally Posted by Treehouse_Ryan

The full shipment of 5,000 is actually three shipments. The first two are at port and unloading and are scheduled to hit our warehouse tomorrow and Friday. This means there's a very remote chance some will go out Friday. More than likely, though, Monday the 28th is when things will finally kick off.... Most of the orders will ship Monday and Tuesday.

The third shipment got held up in customs for some reason. I was told it looked like it would probably get checked in Tuesday, so the last orders should be able to be shipped Wednesday/Thursday next week without much overall delay.

I was hoping for some early shipments given what we were told to expect, but "not delayed" is probably a win considering all the moving pieces at play here.

Ryan, thanks for the updates.

Will the shipments be sent out on a first in, first served basis? Basically those that got their orders in first will theirs get shipped first?`

[Treehouse_Ryan]

Originally Posted by Matt16

If I ask really nicely will you open all the boxes and give me number 1

I'm going to punt and just say we already promised that one to someone at Visceral.... That sounds plausible, right?

Originally Posted by Dreamcazman

Will the shipments be sent out on a first in, first served basis? Basically those that got their orders in first will theirs get shipped first?

Essentially, yes. But not with exact mathematical rigidity.... And also note that the order in which they ship is not the same as counting from the low numbers to the high numbers. Chaos is inherent in the system.

[Viridius]

Deleted

[Viridius]

Hi Ryan. If I buy the version with the game , can I change it to the add on only version?

[Treehouse_Ryan]

Originally Posted by Viridius

Hi Ryan. I buy the version with the game , can I change it to the add on only version?

This is a better question to ask directly of customer service, because they're the ones that will actually do whatever you might need done, and so know the full story better.

If you've already bought a copy with the game and would like to change your mind, they can potentially help you out with that.

If you've noticed that, after things sold out, we suddenly have a copy available with a game but you don't actually want the game, that's going to end up biting us. We had to order a fixed number of games ahead of time, so now we've got them on order and paid for. Since we can't sell the game by itself, if we move the inventory split around now to accommodate that we'll have to eat the full cost of the game.... So I haven't heard if we have an official policy on this yet, but if you try to do it, you'll either be told no or you'll have to sleep at night knowing we lost a good deal of money on your order.

[Viridius]

Thanks mate. It answers my question. Problem is with the additional postage cost to aus I would end up paying $120 an extra for the game only

[MortalMonday]

I tried changing my order from add-on with the game, to just the add-on version, and the customer service people told me that this was not possible.

They told me that the only way to do something like this would be to cancel my entire order, and re-order only the add-on version.

I didn't do this for fear of missing out on the edition altogether.

At this point, since it's sold out, there's probably no way to change an order.

Ask customer service though. You never know.

[Viridius]

Thanks Mortal. I will try my luck

[dark_preacher]

have there been any cancellations. have any additional orders been allowed through?

[Treehouse_Ryan]

Originally Posted by dark_preacher

have there been any cancellations. have any additional orders been allowed through?

I have a line on about 25 Add-On editions that have been canceled and will return to stock soon. They're being held until I give the go-ahead, so gather up anyone that really wants one and I'll try to coordinate a time so you guys get first crack at them....