More Irrational Games Limited Editon Items

[CheapAssassin]

Originally Posted by toxicatom5

RANT:

Awesome. I got my bucking bronco vigor with damage and immediately contacted Digital River. They said nothing could be done since 30 days had elapsed since the order was placed, even though it was a PRE-ORDER and it didn't even arrive until 30 days after I placed the order. Way to go Digital River. Nice job screwing up what used to be a good store with good customer support. Everyone take note of this Digital River policy so you don't get screwed on pre-orders from the Irrational Store in the future.

You cannot accept that... seriously. Get this case to bbb.org

It's not your fault and it's a freaking pre order. Digital river... wow..

[toxicatom5]

I'm still fighting it, but that is the line they are spewing right now.

[flatout]

Originally Posted by toxicatom5

RANT:

Awesome. I got my bucking bronco vigor with damage and immediately contacted Digital River. They said nothing could be done since 30 days had elapsed since the order was placed, even though it was a PRE-ORDER and it didn't even arrive until 30 days after I placed the order. Way to go Digital River. Nice job screwing up what used to be a good store with good customer support. Everyone take note of this Digital River policy so you don't get screwed on pre-orders from the Irrational Store in the future.

Yeah that is bullshit and something they should not ever try to say to you. Wrong.

You do have options if they are not willing to see reason. If you paid by PayPal you have their resolution center (45 days). If you paid by Credit Card... you have the chargeback option (though this option is not a great option... but if you feel screwed enough it is your last line). Or if you paid through PayPal with a CC you have both options.

[xhunter]

I'd be bugging them 24/7 about this. That is an unacceptable response from them. If they refuse to do anything, let them know you will be reporting this incident to the BBB and then go through PayPal to get your money back or a chargeback on your credit card.

That's total bullshit.

[flatout]

xhunter... did you copy and paste my response LOL

[xhunter]

Originally Posted by flatout

xhunter... did you copy and paste my response LOL

No, I didn't even read it... I'm so sick, lol.

[flatout]

Was just teasing Thought it was funny as you said almost the exact same thing.

[g6t9ed]

Originally Posted by toxicatom5

RANT:

Awesome. I got my bucking bronco vigor with damage and immediately contacted Digital River. They said nothing could be done since 30 days had elapsed since the order was placed, even though it was a PRE-ORDER and it didn't even arrive until 30 days after I placed the order. Way to go Digital River. Nice job screwing up what used to be a good store with good customer support. Everyone take note of this Digital River policy so you don't get screwed on pre-orders from the Irrational Store in the future.

Man, and I thought I got screwed. I had preordered the same as you and as Thanksgiving passes I was curious to know what the status of my order would've been. I look it up and I find out the order doesn't exist. It somehow disappeared. Now, I'm thinking in my head this must be a godsend since I saw the signed one had since been announced so I go to order it. Mind you, I did all this yesterday and after reading your story, I am worried they won't process it and it'll disappear too. Along with that, I ordered some prints from Naughty Dog store and that was ordered on Nov. 21st and that has yet to ship. I'm wondering if my luck during the holidays is running out.

Sorry to deviate but I hope for the best for you.

[i and i]

Digital River is a scam as big as they come... we had a lot of problems with our Mega Man statue from the Capcom store (I’m going mad, and it’s so… Liberating!)

Only thing I can say to you is keep bugging them. Over and over again. Email, call and be firm.
To others, try to keep away from DR. It's the only smart thing to do...

[toxicatom5]

Digital River has reversed course and decided to let me return the damaged statue, which I appreciate. Nice thing was I didn't have to get to the point of threatening them with the BBB or actions through my cc which would have only been a last resort. Although I expect it will be fruitless, I offered some feedback: basically imploring them to consider using packaging materials (anything at all would be better than nothing at all) and that items shouldn't routinely arrive with damage to their customers -- particularly those sold as "collectibles". I can only guess that they continue to operate in this way because the majority of customers just accept what they get. Returns cost them money and you know it all comes down to the bottom line. Only when the returns and complaints begin to cost them more money than they are willing to allow will things change -- this applies to all of these companies not just Digital River though.