Bioware Treehouse Store

[Fox]

HELP! Here's the problem. I ordered the Dragon Age Four of Coins and Strength Giclee. Arrived damaged. They sent replacements. Arrived damaged AGAIN. Someone just "Threw" two rolled up art pieces in a 37 inch tube without any parchment paper and they got all banged up. I sent a support ticket and they claimed it was a "duplicate ticket." I sent Another ticket and here's the response.

"I am so sorry for that damage. I looked further into this and our warehouse sent this out to you. Unfortunately sometimes art prints get sent back to us, but they are sent to the warehouse as that is the address on the tubes. They will then put these back in stock and ship them back out, though we have told them not to. Unfortunately we do not have any replacements to send you for these prints. So you have been refunded for your order and you should see the refund back over the next few days. I am so sorry about this and should you have any other questions, let me know.

Thank you and have a wonderful day!"

I DO NOT WANT THE MONEY. I WANT THE ART. Previously, Ive ripped up the damaged art to speed up the process. And I am fuming upset. What do I do? I have been waiting forever to get this resolved and I feel all Im left with is them . And this being me .

Ive only added 2 pictures since the damage is the same. Bent, ripped, creased everywhere but these pictures close up show it clearest.

[CheapAssassin]

Originally Posted by Fox

HELP! Here's the problem. I ordered the Dragon Age Four of Coins and Strength Giclee. Arrived damaged. They sent replacements. Arrived damaged AGAIN. Someone just "Threw" two rolled up art pieces in a 37 inch tube without any parchment paper and they got all banged up. I sent a support ticket and they claimed it was a "duplicate ticket." I sent Another ticket and here's the response.

"I am so sorry for that damage. I looked further into this and our warehouse sent this out to you. Unfortunately sometimes art prints get sent back to us, but they are sent to the warehouse as that is the address on the tubes. They will then put these back in stock and ship them back out, though we have told them not to. Unfortunately we do not have any replacements to send you for these prints. So you have been refunded for your order and you should see the refund back over the next few days. I am so sorry about this and should you have any other questions, let me know.

Thank you and have a wonderful day!"

I DO NOT WANT THE MONEY. I WANT THE ART. Previously, Ive ripped up the damaged art to speed up the process. And I am fuming upset. What do I do? I have been waiting forever to get this resolved and I feel all Im left with is them . And this being me .

Ive only added 2 pictures since the damage is the same. Bent, ripped, creased everywhere but these pictures close up show it clearest.

Happened to me too.. the same problem for TLOU and Bloodborne prints I ordered. The edges of these prints have creases all over..

For your problem, best bet is to reach TreeHouseRyan here.. he should be able to help you.

[Fox]

Originally Posted by jonkhor86

Happened to me too.. the same problem for TLOU and Bloodborne prints I ordered. The edges of these prints have creases all over..

For your problem, best bet is to reach TreeHouseRyan here.. he should be able to help you.

UGH!!! Its so frustrating! Were you able to get replacements? We dont want our money back, you and me both want the Art. I am hoping TreeHouseRyan will help me out too.

Its actually come down to me not opening the art tubes as soon as they arrive. I dread they will arrive damaged. Its so much more stressful than what it should be.

[CheapAssassin]

Originally Posted by Fox

UGH!!! Its so frustrating! Were you able to get replacements? We dont want our money back, you and me both want the Art. I am hoping TreeHouseRyan will help me out too.

I am in the process of getting the replacements! Because the bloodborne prints are already Sold Out, I do hope they still keep a few copies for those damaged ones. I haven't contacted Ryan yet, as he is very busy, and I am still in contact with their Customer Service.

But for your case, I would recommend you to pm him and see how he can help you.

[Fox]

Originally Posted by jonkhor86

I am in the process of getting the replacements! Because the bloodborne prints are already Sold Out, I do hope they still keep a few copies for those damaged ones. I haven't contacted Ryan yet, as he is very busy, and I am still in contact with their Customer Service.

But for your case, I would recommend you to pm him and see how he can help you.

Thanks for the advice. Will do. I hope you get undamaged replacements. Maybe send them a message requesting that the replacements be wrapped in parchment paper and not just thrown in the tube. Im crossing my fingers for you. I think you have a good chance

[CheapAssassin]

Originally Posted by Fox

Thanks for the advice. Will do. I hope you get undamaged replacements. Maybe send them a message requesting that the replacements be wrapped in parchment paper and not just thrown in the tube. Im crossing my fingers for you. I think you have a good chance

Thanks!

Don't worry too much, I am certain Ryan will help you out. It is great to have him here

[Fox]

I agree with you. He's very reliable.

I didnt want to do it but I checked out ebays prices...I want the art Bioware or send these as replacements... Yeah I think we both ended with the same reaction but you can always let a tumbleweed blow by
Four of coins $224.75 or best offer
Strength $147.75 or best offer

[CheapAssassin]

Originally Posted by Fox

I agree with you. He's very reliable.

I didnt want to do it but I checked out ebays prices...I want the art Bioware or send these as replacements... Yeah I think we both ended with the same reaction but you can always let a tumbleweed blow by
Four of coins $224.75 or best offer
Strength $147.75 or best offer

Try to create a WTB list, maybe some members here will be willing to sell it to you at a cheaper rate