More Irrational Games Limited Editon Items - Page 33

usiris · #**321** 12-04-2014, 03:46 AM

Deep breath everyone.....

Hokay...

If anyone has any issues regarding Digital River, please send me a PM. I will forward them on to someone who has the authority to respond.

toxicatom5 · #**322** 12-04-2014, 05:32 AM

Appreciate that usiris, and I'll definitely keep that in mind. Certainly I mean no disrespect to you or anyone at DR, I'm sure there are many great people who want to make the company the best it can be and understand your customers, but the pattern I have experienced so far with DR has not been positive. And based on a lot I've read here and elsewhere I'm not the alone. Believe me, as someone who likes to buy LEs and video game memorabilia (don't we all?) I'd love nothing more than to see DR improve and take care of their customers on a more consistent basis. If there is something that you think I or anyone else can do to make our voices heard among an influential audience at DR, let me know. I'd be happy to participate in a healthy discussion.

usiris · #**323** 12-04-2014, 04:12 PM

Quote:

Originally Posted by toxicatom5

Appreciate that usiris, and I'll definitely keep that in mind. Certainly I mean no disrespect to you or anyone at DR, I'm sure there are many great people who want to make the company the best it can be and understand your customers, but the pattern I have experienced so far with DR has not been positive. And based on a lot I've read here and elsewhere I'm not the alone. Believe me, as someone who likes to buy LEs and video game memorabilia (don't we all?) I'd love nothing more than to see DR improve and take care of their customers on a more consistent basis. If there is something that you think I or anyone else can do to make our voices heard among an influential audience at DR, let me know. I'd be happy to participate in a healthy discussion.

/10

Iwatasan · #**324** 12-04-2014, 06:02 PM

Sorry to jump in without reading the rest of the topic, just noticed we have a DR employee here, and for the right reasons it would seem. Certainly encouraging to hear about this "transformation."

I wonder what kind of work DR's engineering department does? Does it have much to do with how boxes are packaged, or the systems involved with that?

If you're taking suggestions, I'd really like to see an option available at checkout where a buyer can mark individual items in his cart as collectibles to ensure that an undamaged copy is selected from warehouse stock, carefully handled, and properly packaged with padding on all sides. No sense in applying this kind of care to everything you sell and it's not something that every customer would need, so it makes sense to include it as an option rather than standard practice. You'd have to study what qualifies as "proper packaging" and how much an option like this would increase demand for packing materials/time/labor and charge an appropriate additional fee each time a customer selects the option. But it's an option I know I would pay extra for every time I buy something collectible, if it was an option that was actually offered at any online retailers.

I'm sure I'm not the only one on this forum who would pay more for the assurance that my expensive collectibles were going to arrive in a displayable condition. And imagine the improvement to DR's reputation! Customers would love ordering from you instead of dreading the experience.

Most I've ever gotten from DR in the way of padding was a crumpled up piece of paper. Once.

KnightOfTruth · #**325** 12-04-2014, 06:51 PM

Gotta give 'em props though - their customer service line is open 24hrs/day. Not sure how much help they'll be (on the phone with them now), but here's to hoping

Also, they got some relaxing musack on their hold lines, not too shabby since they don't interrupt it every 10 seconds with a "we appreciate your patience" - I hate it when they do that...

Scratch that... their C/S is horrible. Put me back on hold please... I can't stand your repeating the same text-book line over and over again and blaming it on Ubisoft! (I SPECIFICALLY asked the Ubisoft rep before he made me call DR if DR was going to tell me they couldn't help me and send me back to Ubisoft and he said "no they shouldn't do that"... maybe somebody should tell DR that!)

toxicatom5 · #**326** 12-05-2014, 01:55 AM

Quote:

Originally Posted by usiris

I'll quote this and ask him to respond.

Sounds great! Again, just let me know if I can help.

Quote:

Originally Posted by Iwatasan

If you're taking suggestions, I'd really like to see an option available at checkout where a buyer can mark individual items in his cart as collectibles to ensure that an undamaged copy is selected from warehouse stock, carefully handled, and properly packaged with padding on all sides.

I see what you're saying and I agree with you, but not totally. BigBadToyStore does this, and I have selected the option before (it's usually something like $2-$4). The difference is that with BigBadToyStore if you don't select that option, your item is still packaged well and it's still going to arrive in very nice condition (at least in my experience). If I'm buying something advertised as a "collectible", it ought to be in darn near perfect condition without me having to pay extra over and above the several hundred dollar price tag. Appropriate packaging materials should be accounted for in the pricing to begin with, because it has to be shipped anyway. I guess if DR gets to the point of consistently providing near-perfect items, then I might be willing to consider splitting hairs about the differences between a 9 and 10. Right now I'm just thinking about baby steps I guess.

Quote:

Originally Posted by KnightOfTruth

Gotta give 'em props though....

Scratch that...

Sorry Knight. I empathize.

Iwatasan · #**327** 12-05-2014, 02:44 AM

Quote:

Originally Posted by toxicatom5

I see what you're saying and I agree with you, but not totally. BigBadToyStore does this, and I have selected the option before (it's usually something like $2-$4). The difference is that with BigBadToyStore if you don't select that option, your item is still packaged well and it's still going to arrive in very nice condition (at least in my experience). If I'm buying something advertised as a "collectible", it ought to be in darn near perfect condition without me having to pay extra over and above the several hundred dollar price tag. Appropriate packaging materials should be accounted for in the pricing to begin with, because it has to be shipped anyway. I guess if DR gets to the point of consistently providing near-perfect items, then I might be willing to consider splitting hairs about the differences between a 9 and 10. Right now I'm just thinking about baby steps I guess.

You got me excited to hear there is a retailer out there who cares about collectible condition and proper packaging. But I went to their site, added some things to the cart, created an account, and got all the way to the place order screen without seeing the $2-$4 option you're talking about.

Is it only for certain items?

Good point that packaging materials should be accounted for in the price tag of collectibles. I somehow doubt that's standard practice. If it is, then DR is pocketing that portion of revenue as profit and screwing its customers with shitty packaging. If it's not, then DR is just trying to provide packaging and shipping services at the lowest possible cost. In that case, what I'm saying is if they need more money to actually do it right, I'm willing to pay for more than their cheapest possible option (a thin, oversized, unpadded box).

Problem is that's the only option they offer.

toxicatom5 · #**328** 12-05-2014, 03:09 AM

Quote:

Originally Posted by Iwatasan

Is it only for certain items?

If it's not, then DR is just trying to provide packaging and shipping services at the lowest possible cost. In that case, what I'm saying is if they need more money to actually do it right, I'm willing to pay for more than their cheapest possible option (a thin, oversized, unpadded box).

Problem is that's the only option they offer.

Haha! Sorry to get you worked up! Yes, it is just for certain items. I'm not sure how they decide...maybe only when they set eyes on the stock and know that they can guarantee some to be collector quality (they do limit the offering to only a portion of the stock they have).

The goal of every business is to make money, so I do think that where they are at right now is to ship for the lowest possible cost. Since it sounds like shipping physical goods is a new-ish practice for DR, this shouldn't be too surprising. There will come a point where the lowest shipping cost begins to effect the bottom line though --through return costs and lost sales, that's usually when executives take notice and recognize that things need to be balanced out. You might be right, they may just need to increase prices by a few dollars in order to make these changes (that can affect sales too though) -- it's all about the balance.

Iwatasan · #**329** 12-05-2014, 08:11 AM

Quote:

Originally Posted by toxicatom5

Haha! Sorry to get you worked up! Yes, it is just for certain items. I'm not sure how they decide...maybe only when they set eyes on the stock and know that they can guarantee some to be collector quality (they do limit the offering to only a portion of the stock they have).

The goal of every business is to make money, so I do think that where they are at right now is to ship for the lowest possible cost. Since it sounds like shipping physical goods is a new-ish practice for DR, this shouldn't be too surprising. There will come a point where the lowest shipping cost begins to effect the bottom line though --through return costs and lost sales, that's usually when executives take notice and recognize that things need to be balanced out. You might be right, they may just need to increase prices by a few dollars in order to make these changes (that can affect sales too though) -- it's all about the balance.

Darn! Well, still, if they do it for some items that's a good start. And if their standard shipping practices are top notch anyway then that's even better!

Yeah, that was my assumption about DR, that they're just trying to save themselves and their customers money on packaging/shipping, which is fine. If I bought like a shirt or a plushie, or something I was planning on using instead of collecting, cheapest available shipping would be perfect. But for purchases of collectibles I want an upgraded packaging option, that's all.

I know what you mean about how if the price goes up sales go down, but if it was just an option, then other people could still buy the product at the regular price and get the cheap shipping and not see any difference. Meanwhile I could optionally pay a little more to get the product in mint condition for my collection.

flatout · #**330** 12-05-2014, 04:00 PM

The bucking Bronco was always my favorite Vigor in game. They did a good job with the bottle. The logos on all expect the Devils Kiss look decent.

Can anyone tell me if the bottom part has leather on it? Just curios from the pics if that was a leather saddle like material on bottom?

Quote:

Originally Posted by KnightOfTruth

Scratch that... their C/S is horrible. Put me back on hold please... I can't stand your repeating the same text-book line over and over again and blaming it on Ubisoft! (I SPECIFICALLY asked the Ubisoft rep before he made me call DR if DR was going to tell me they couldn't help me and send me back to Ubisoft and he said "no they shouldn't do that"... maybe somebody should tell DR that!)

Sorry to hear that Knight.