More Irrational Games Limited Editon Items

[toxicatom5]

Usiris, thank you again for reaching out. I don't have any new or open complaints, so nothing new to pass along. That said, my comment wasn't based upon a single issue, it's based upon a long history of disrespect for customers -- Ni No Kuni was a nightmare with so many of us here having our orders cancelled by DR only to then see 'PlayCanada' selling who knows how many hundreds or thousands of copies of the edition through eBay for 2.5x the original retail. The first I really remember of the terrible CS (beyond that) was when DR took over the Square Enix store. As mentioned by others the canned responses are so disrespectful because they don't often even address the situation and it feels so frustrating just trying to find someone who will help find a solution. And now with Irrational (one of my favorite stores) it took me over two months of correspondence to get my issue addressed and closer to 3 months to get it resolved.. It should never take one of your customers that much time to get the attention of anyone in CS. Just show us a little bit of respect, that's all we're asking.

[usiris]

I'm just going to do a general response as a place holder.

Like g6 said, I dont work in Customer Service, so I'm trying to find the best way of sending info to the right person.

I have a meeting with my manager today at 930(CST), I'm hoping to get some info on where to forward feedback.

All employees also signed an NDA when dealing with media issues, so I'm also trying to toe that line as well.

[toxicatom5]

Usiris, you're doing your company a huge service just by trying to get attention on these types of issues. I could be totally off base with this, but do you think it is just related to the physical merchandise side of things? DR seems to specialize more in software support from what I've seen.

[g6t9ed]

Well, to give you guys an update on my situation. I have contacted someone through their Facebook website and received another email from their support email. The support email stated the following now:

Thank you for contacting the Irrational Games online store.

We understand that you were given a discount when you have ordered the
BioShock Infinite Signed Elizabeth Noir Statue.

For your convenience, since we are unable to give you a discount code,
you may place a new order with the original price listed on the website.
Once the order is completed, please email us back with your new order
number so we may match the price from your original order number.

The Facebook PMs seemed to have stronger traction and whomever I'm dealing with apparently works for a different sort of support. This person has been extremely helpful and does not sound like a drone. They stated they will need to see what they can do to escalate internally in order to get this corrected and I stated I will wait for their reply.

WaxWeasle, there may be hope for you yet.

[WaxWeazle]

Originally Posted by g6t9ed

Well, to give you guys an update on my situation. I have contacted someone through their Facebook website and received another email from their support email. The support email stated the following now:

Thank you for contacting the Irrational Games online store.

We understand that you were given a discount when you have ordered the
BioShock Infinite Signed Elizabeth Noir Statue.

For your convenience, since we are unable to give you a discount code,
you may place a new order with the original price listed on the website.
Once the order is completed, please email us back with your new order
number so we may match the price from your original order number.

The Facebook PMs seemed to have stronger traction and whomever I'm dealing with apparently works for a different sort of support. This person has been extremely helpful and does not sound like a drone. They stated they will need to see what they can do to escalate internally in order to get this corrected and I stated I will wait for their reply.

WaxWeasle, there may be hope for you yet.

Good thing that you noticed that!
I'm going to have to note this as well, I bought mine on second last day of the sale.. They give you a discount code for that then?

[g6t9ed]

Originally Posted by WaxWeazle

Good thing that you noticed that!
I'm going to have to note this as well, I bought mine on second last day of the sale.. They give you a discount code for that then?

They probably won't. If anything, you might have to look at going the same route I did (through Facebook or Twitter). I did try an Irrational Games phone number in Boston but it always took me to a voicemail. It seemed like a dead end.

[usiris]

So heres the deal:


I'm going to pass along this thread to some internal people, most of what I found out goes beyond that NDA that I talked about above.

[WaxWeazle]

Meanwhile, still awaiting to receive my so called E-label to send my package back...
I don't get this. How the hell can it take so long to send a goddamn E-LABEL to send it back?!
They don't give a single f*ck about their customers do they?

[g6t9ed]

Originally Posted by WaxWeazle

Meanwhile, still awaiting to receive my so called E-label to send my package back...
I don't get this. How the hell can it take so long to send a goddamn E-LABEL to send it back?!
They don't give a single f*ck about their customers do they?

WaxWeazle,

In your signed Bioshock Elizabeth Noir Statue, where did Ken sign it? Was it on the bottom of the base? And did yours come with a COA?

The reason I asked is I was able to get mine "exchanged" and they sent me another non-signed one without COA. Going to send them another email for this and see what happens.

[WaxWeazle]

Actually, on the bottom of the statue it's got a number. Mine, e.g. had 12/400 on it.
But beware, it's pretty fishy indeed, for me, the certificate wasn't IN the box of the statue, it was in the box of delivery. It was just loose in there, not even protected, disappointing though, but yeah. I almost almost even ripped it, so I was glad I didn't do that.

So yeah, it's a certificate that's signed, statue, as far as I know, isn't signed.