Dead Space 3

[dark_preacher]

Originally Posted by Treehouse_Ryan

I was waiting to hear about when these last CEs would be shippable. Would Friday be enough time for everyone to get their schedules in order? Or would everyone prefer Saturday so work is less of an issue?

i can only speak for myself but saturday would be perfect for me.

[Ayiu]

Originally Posted by Treehouse_Ryan

I was waiting to hear about when these last CEs would be shippable. Would Friday be enough time for everyone to get their schedules in order? Or would everyone prefer Saturday so work is less of an issue?

Saturday would be perfect because of the different time zones

[Doomsayer]

Originally Posted by Treehouse_Ryan

I was waiting to hear about when these last CEs would be shippable. Would Friday be enough time for everyone to get their schedules in order? Or would everyone prefer Saturday so work is less of an issue?

Saturday is good. Are those 25 with or without game and what time would be it?

[OniRyo]

Of course it's understandable there is no 1 click to ship it all, and probably the people who are packing it and sending is a rather small team, so it takes quite a lot of effort shipping them.

How's the first shipments doing though, do you know Ryan?.

[Treehouse_Ryan]

Originally Posted by OniRyo

Of course it's understandable there is no 1 click to ship it all, and probably the people who are packing it and sending is a rather small team, so it takes quite a lot of effort shipping them.

How's the first shipments doing though, do you know Ryan?.

Halfway there.... But our status changes when the label is printed and the package is moved to the pick-up area. They're not necessarily picked up and actually being shipped to you guys yet, but everything's moving along so far.

[AlexWesker]

@ Ryan
thank you for everything looking forward to getting it
and just to clarify

Originally Posted by Treehouse_Ryan

Halfway there.... But our status changes when the label is printed and the package is moved to the pick-up area. They're not necessarily picked up and actually being shipped to you guys yet, but everything's moving along so far.

when you mean that the status changes do u mean the where the statues on the website says the package has either been paid and then later shipped ? because my still says paid... and I did by the version without the game

[Treehouse_Ryan]

Originally Posted by AlexWesker

when you mean that the status changes do u mean the where the statues on the website says the package has either been paid and then later shipped ? because my still says paid... and I did by the version without the game

This is needlessly complicated:

Our fulfillment company has a series of statuses associated with your shipments. The results of the Where's My Stuff page are based entirely on that status, as was my comment about half of them being shipped.

When that status gets to "Shipped" it means that they're done with it, but it doesn't necessarily mean the shipping company has picked it up and starting moving it towards you. This is why your tracking number can seem out of sync for a while or not show anything at all when you look it up.

In my mind, "Shipped" means it's actually on a truck somewhere, but in our case it just means that's the next thing that will happen and it could be really really soon, or it could be up to a few days later (MSI doesn't pick up every day, etc).

For extra fun, this is completely decoupled from the store's order status. Every couple hours, a script on the store asks the fulfillment company for a list of all recently shipped orders and then updates your order in the store accordingly (Processing > Paid > Shipped/Complete). We're in an ongoing battle to make this part work as well as possible, but it's a hard balance between squashing some outliers that don't end up getting marked as shipped and throwing so much extra logic into the script that the whole site is slowed down.

Add to this the trouble we've been having with emails going out when the store's status does actually go to shipped (which is why we made the Where's My Stuff page in the first place), and it's hard to know the exact "status" of an order at a given time....

Also, we don't know what happens exactly at the fulfillment center. I can look up orders and see which of their statuses the order is currently in, but I can't know when an order will ship--only whether or not anything looks like it will prevent it from shipping if it hasn't already.

TL;DR - Your order may be shipped even if you didn't get an email. If it is "shipped" it may take a day or more to actually start moving and be trackable. If it isn't shipped, I can't know when it will. Since only half of them have even nominally "shipped", it's not necessarily a problem if yours hasn't....

[AlexWesker]

@Ryan
ok you just made my night man

I never knew about that " wheres might stuff section" in the site and it says it will be here in 2 days woo!!! thanks again for the help

keep up the good work and I cant wait to see what you guys come up with next !!

[Viridius]

I agree. Also will there be a limit of 1per person so some scalper doesn't grab 10 at a time?

[Treehouse_Ryan]

Originally Posted by Viridius

I agree. Also will there be a limit of 1per person so some scalper doesn't grab 10 at a time?

Yes. I set them up to be 2 so someone can buy for a friend if the release time is the middle of the night or otherwise inconvenient.