Art of Assassin's Creed III Limited Edition

[vhal_x]

No, I got my refunds. I was too late to open cases for the first 3 orders from my group buy, but I was refunded for the ones that I opened cases for.

I really want the LE artbook, but can't afford to get one xx

[maxwell]

Thanks vhal_x... I supposed that finally I don't win any refund. Only are 32€, is not much, but really is irritate.

thanks again!!

[mosavon]

Originally Posted by vhal_x

No, I got my refunds. I was too late to open cases for the first 3 orders from my group buy, but I was refunded for the ones that I opened cases for.

I really want the LE artbook, but can't afford to get one xx

Nice, i think you can make the money back on the first 3 books with the sale of the rest, how many do you have btw? 10 books?

I always thought the deal at ubi was to good to be true so i am not that surprised, but i am very surprised with the way they allowed it to go.

[vhal_x]

Yeah, that's what I plan on doing

Yeah, same. Never expected Ubisoft to be complete and utter dickheads about it all :/ xx

[mosavon]

Yeah, i sent them a condolences message for there Paypal Loss and thanking them for my books that they were put to good use and we didn't need to buy toilet roll for a couple weeks in my house

[MortalMonday]

Maybe someone should write to the Ubiworkshop people and explain what happened here.
I know that Ubiworkshop had nothing to do with this disaster, but they're generally accessible and helpful people; and since they're part of the same company, maybe they can look in to this mess. Perhaps the Ubiworkshop people can get in touch with the right people to settle this whole situation.

[vhal_x]

The Ubiworkshop people aren't from the same country though, and the UWS people aren't very helpful either xx

[Redmagster]

Long story short... another call this afternoon, a call back from Tom this evening (yes - a call back!!)

And suddenly tonight...
Message from paypal...

DigitalRiver UK SARL just sent you a refund 10 Jan 2013 22:12:29 GMT


Dear Margaret,
DigitalRiver UK SARL just sent you a full refund of ?24.99 GBP for your purchase.

If you have any questions about this refund, please contact DigitalRiver UK SARL
Yup!! A refund!! Finally! Talk about squeezing blood....

Now just waiting for the post refund and about to write a letter to the Support Director UK and the CEO of Ubi in France to let them know exactly what I think of ther company...

I was nice to Tom though - poor guy - picked the wrong job there!!

[Evilhawk]

I actually asked their customer service yeasterday about a refund including what ups charged me and i got two choices, keep it and get what ups charged me or send the book back and get a refund. hmm

[Redmagster]

You should get a refund but to get one is hell on earth... I have wasted more time on this than anyone ever should but I am principled and I hate the thought of a big organisation getting away with tretaing an individual badly because it is is hard to fight them... so... I kept fighting and, today I finally have refunds and my postage refunded and an email from the head of customer services(LOL!!!!!) UK

So, I have mailed back exactly what I think, I will email Yves Guillemot CEO and maybe, just maybe, someone will care that this has been the worst customer experience I have ever had...

We'll see - I like to think someone cares. My recommendation - if you can get any extra costs refunded take it and run from the pain that arguing it will cause you