"The Thing in Dead Space" giclee by Ryan Guyatt

[lhurgoyf]

Originally Posted by SwiftDeath

Wait until a day or two before the paypal claim limit (45 days) then open a claim

Otherwise you have no protection and they (geekart) can just walk away

Can't really be helped only way to continue your protection plus it usually kicks the seller into high gear to fix said problem as they now have a time limit

If you use your credit card via paypal, the credit card's protection trumpts paypal's. Don't ever pay by direct payment from your bank account, it leaves you with no recourse.

[Galahad]

Thanks folks for the helpful tips. Thomas just processed my refund today ( I used a paypal smartconnect card). I'm sure he's stressed out of his mind at whoever decided to ship the giclees that way. Maybe the shipper didn't even know about providing a certificate of authenticity or obtaining a signature. Unfortunately, due to my financial situation right now, I can't afford to stick around for round 2.

[SwiftDeath]

Originally Posted by Galahad

Thanks folks for the helpful tips. Thomas just processed my refund today ( I used a paypal smartconnect card). I'm sure he's stressed out of his mind at whoever decided to ship the giclees that way. Maybe the shipper didn't even know about providing a certificate of authenticity or obtaining a signature. Unfortunately, due to my financial situation right now, I can't afford to stick around for round 2.

Don't feel bad about it. No matter how nice a guy Thomas may be it is most certainly his responsibility to know that, no one elses

[MortalMonday]

Can someone please post the guy's email address. I need to email him about my jacked up print. Thanks.

[Galahad]

Originally Posted by MortalMonday

Can someone please post the guy's email address. I need to email him about my jacked up print. Thanks.

geek-art-store@gmx.fr
or:
http://geekartstore.bigcartel.com/contact

[winds]

So i've been emailing back and forth with Thomas about this dilemma for over a week now. He managed to reassure me that everything would be alright and he would resend the prints, that is... until I saw this thread and that everyone was going through the exact same situation. I hadn't realized a place like Geek Art could have dropped the ball so hard on art prints. I had never ordered from them before, but certainly knew of them and knew they had a good reputation. Plus... they're an art dealer. How can an art dealer not know how to ship art prints? Weird.

Anyways, today he sent me this email. I have to say after reading it... he dispelled all my concerns and I feel very confident about getting these now.

There was indeed a big mistake during the shipment. I made sure it won't happen again.
Your prints have been sent tuesday, carefully wrapped.

Concerning the certificates, you will get them shortly after in another letter.

Again, I totally understand your point of view, and feel sorry about what happened. It was a big mistake, and I'm doing my best to repair it. I will make an announcement on Geek-Art today.

This has been a hell to organize, but now everything is in order.

This made me change lots of things in my organization, for the best.

I wasn't aware of the way shipments were sent, this was a mistake.

Please tell me when the prints reach you. Here are the pics of how they are shipped by now.

Regards

[amb6883]

Still not packed right. Needs some kraft paper on the outside a few inches longer than the print. Replacements are going to come damaged too.

[winds]

So I just received the re-shipment of my 2 prints. This time they came in perfect condition, although I still have to question some of their shipping techniques...

They are finally using postal tubes like I pictured above in an earlier post. However, they shipped 2 of those in 1 rectangle box, the same size as the ones they sent before. The rectangle box isn't big at all and is meant for 1 postal tube. Shoving 2 in there wasn't a bright idea, they probably near exploded during transit from being so contstricted. If a heavier box in the postal truck had been put on these, i'm sure they would have crushed easily and been damaged. Luckily that didn't happen though.

Anyways, like I said, they came in perfect condition now and i'm quite happy with them. That being said... I still haven't received my certificates of authenticity. Thomas, the owner of Geek Art, did tell me they would be shipping in a later package, so we'll see. I opened a dispute in paypal yesterday since that was the last day of my 45 days to do so. Until I get those certificates, I refuse to close it.

[CanisCanemEdit]

I'm glad that it came out right. Hopefully, your certificates arrives just as smoothly.

[winds]

Thomas sent me an email this morning letting me know the Certificates were shipped today, expecting to be delivered by the end of the week. I'll post back here as soon as I receive them.