Dragonball Z Ultimate Tenkaichi CE (Zavvi exclusive) - PAL PS3 & X360

[WINGSFANmac]

Originally Posted by vhal_x

But it arrived in mint condition from Zavvi! They used a nice big box with LOTS of padding to protect it! xx

That's strange, I just got mine in the mail yesterday and it was all but destroyed. The only thing protecting it was the thin white box it came in and two of those tiny air-pillow looking things. The box wasnt even sealed when it arrived and the whole thing was crushed. Its very disappointing, this was my first international buy.

I contacted them via email and am awaiting a response. Do any of you know how well they handle these situations? You know, so that way I can know where to set my expectations.

Sonic Generations is being shipped to me from amazon.de, I think I will cry if there's something wrong with that CE.

[gurpswoo1]

Zavvi are pretty good at returning thing if you keep on top of them, let them do it at their own pace and you will run into problems.

Will you have to return for refund or will they give it to you with discount?

It depends which courier, the courier Amazon uk used are the worst. My copy was packed very well and even then it had massive damage to the box, see here: http://collectorsedition.org/forums/...amaged&page=10

[oXdanXo]

Originally Posted by WINGSFANmac

That's strange, I just got mine in the mail yesterday and it was all but destroyed. The only thing protecting it was the thin white box it came in and two of those tiny air-pillow looking things. The box wasnt even sealed when it arrived and the whole thing was crushed. Its very disappointing, this was my first international buy.

I contacted them via email and am awaiting a response. Do any of you know how well they handle these situations? You know, so that way I can know where to set my expectations.

Sonic Generations is being shipped to me from amazon.de, I think I will cry if there's something wrong with that CE.

Could you let me know if sonic generations has German writing or english writing on the box please

[WINGSFANmac]

You got it

[WINGSFANmac]

Well I heard from them yesterday and I was basically asked to box it up, ship it back and they will send me a new product. Any advice on shipping to UK? I saw on here somewhere that USPS is ideal...this will be my first time shipping out of the country so I have NO idea what to expect.

[Twisted]

i also ordered sonic generations from amazon.de..it came with DAMAGED corners..as the packaging was FLIMSY...and the box was NOT THE RIGHT SIZE...and the exterior writing besides the word sonic generations is ALL GERMAN!!!!

[gurpswoo1]

Shipping back to UK is fairly easy, you already have the address but will also need a CN22 custom form. These can be obtained at the post office or alternatively fill it in online and print. http://webapps.usps.com/customsforms/#

It's nothing more than a delivery note which declares the contents and value and that you are responsible. remember to sign it.

Pack up and send, are Zavvi asking you to pay for the return?

Measure the box and the weight. dent input into USPS website for a quote.

http://postcalc.usps.gov/

[SquirrelRaper]

I still haven't received mine :/
I know customs can take a while but I usually get UK orders in like a week on average.