Dishonored / Skyrim / Fallout Litho's - Page 6

Treehouse_Ryan · #51 03-20-2013, 05:31 PM

I don't think it's possible for anyone to lose value. There will not be more than 300 lithos in existence. The second run should only change when you receive it, not who gets them or how nice it is. It will be otherwise identical and not inferior in any way....

RE: the emails, there were three scenarios that covered 65 people.

1. They bought the litho with some apparel and other things and live in the US or Canada, so we're going to split their shipment. They'll get the things that aren't their litho now, and they'll get their litho as soon as we can send it. Basically, they won't have their order held up on account of this mistake.

2. They bought only other lithos, so we're not going to split their shipment. This slightly reduces the risk for damage because it's only one shipment, but mostly this is about cost. We're waiting for 100% confirmation about how they're packed and will split these shipments if we get new info that makes that option makes sense. Ultimately it's a bummer, but the wait won't be too long.

3. International orders are unfeasible to ship separately, through no fault of their own, but since you guys are used to paying excess for shipping, we thought the least we could do is give you some store credit so you come out with something. This is already or will shortly be added to your account, so it's an automatic process for you. Unless you checked out without an account, in which case you should open up a ticket with customer service if you want your credit.

RE: the numbering, I couldn't see a better fix.... They were going to number them with "B" in the number, and I asked for something different and thought the asterisk was the least offensive. B seems more like second place than a little star, but we had to do something. A different color is a good idea that I didn't think about, but I'm not sure we could have executed it perfectly since we never saw the initial numbering and we're not doing the new ones, so it has to be something the printer won't make any substitutions about. Ultimately, we wanted to get the printing started as quickly as possible, so we rushed and did the best we could think of.

If anyone is really hot pissed about this, you can cancel your order for it, but we're doing absolutely everything we can to make it as right as possible. If we took an extra couple weeks, we could probably have tracked down every detail and printed just the ones that needed printing and tried to make them as exactly as possible, but that seemed like a worse option than a small notation on the number and it didn't seem like we had a lot of other choices....

Romeo · #52 03-20-2013, 05:31 PM

Quote:

Originally Posted by toxicatom5

Take a look at this listing....seller is definitely spinning this, must have a background in public relations

http://www.ebay.com/itm/Skyrim-Realm...item3a7f57a714

That scumbag needs to remove his listing and hopefully the Bethesda store finds out who he is and cancels his replacement order.

Edit: perfect! Ryan, can anything be done about resellers especially with the issue going on regarding the damaged lithos? If they were meant to be sold for hundreds then your company should have that profit, not some bottom feeder.

toxicatom5 · #53 03-20-2013, 05:44 PM

Quote:

Originally Posted by Romeo

That scumbag needs to remove his listing and hopefully the Bethesda store finds out who he is and cancels his replacement order.

I guess there is some small possibility they actually received it. I just got a chuckle out of the comments at the bottom now that we know more about what is going on...

Treehouse_Ryan · #54 03-20-2013, 05:49 PM

Quote:

Originally Posted by toxicatom5

I guess there is some small possibility they actually received it. I just got a chuckle out of the comments at the bottom now that we know more about what is going on...

If they received it, there wouldn't be an issue with just sending it out now. They wouldn't have to lie about getting their special replacement shipping on the 1st and could just turn it around right away.... The part about the colors and any contact with us (as "Bethesda") is total bullshit. But, good spin, as you said above.

ingmar1988 · #55 03-20-2013, 05:53 PM

Quote:

This one is indivually numbered; although, for confidentiality purposes, I will not disclose the number in this auction.

He means, i do not have the litho yet, so i dont know what number it will be.

toxicatom5 · #56 03-20-2013, 05:54 PM

Quote:

Originally Posted by Treehouse_Ryan

If they received it, there wouldn't be an issue with just sending it out now. They wouldn't have to lie about getting their special replacement shipping on the 1st and could just turn it around right away.... The part about the colors and any contact with us (as "Bethesda") is total bullshit. But, good spin, as you said above.

I'm an eternal optimist and tend to give the benefit of the doubt, so thanks for clearing that up!

Romeo · #57 03-20-2013, 05:57 PM

Ryan I am curious, does a company have the right to state that a limited item is not permissable to be resold within x amount of time, particularly when the 'customer' hasn't even received the item?

Treehouse_Ryan · #58 03-20-2013, 06:04 PM

I am not a lawyer, but there are essentially no limits to what someone can do once they've purchased something. If it's a service, then we have control, but physical objects become theirs. This is why record and video game companies get so twisted up about used media, etc. If they could stop it, they damn sure would.

Ebay can (and does?) have policies about selling things that aren't in your possession, but even if we could or did have something like that of our own, it wouldn't be enforceable.

Romeo · #59 03-20-2013, 10:00 PM

Quote:

Originally Posted by Treehouse_Ryan

I am not a lawyer, but there are essentially no limits to what someone can do once they've purchased something. If it's a service, then we have control, but physical objects become theirs. This is why record and video game companies get so twisted up about used media, etc. If they could stop it, they damn sure would.

Ebay can (and does?) have policies about selling things that aren't in your possession, but even if we could or did have something like that of our own, it wouldn't be enforceable.

I just look at it like this: If you sell a preorder for something at $100, then the buyer sells his preorder for $300, you should have every right to cancel his order since he's essentially using the company for profit. If that is the market price then the company should get the profit.

ingmar1988 · #60 03-20-2013, 10:31 PM

lol no, that is not how economics work. I mean treehouse could probably also double the price when there are only a few left and make more profit. But they dont do that. Once its sold, buyer can do whatever he wants.