Online Bethesada store opens!

[GameTrigger]

Originally Posted by Toasty the Baker

So this happened a couple weeks ago, I've just been real busy and haven't got around to posting about it.

When they restocked the Xbox controllers on the fifth I ordered 2 of them in two separate transactions. So sure enough, two seperate boxes appeared at my door a while later. However, each box had two controllers in it! So I ended up with four controllers!!! I haven't been charged for the extras or emailed about it as of yet.

I hope you let them know about that mistake...

[flatout]

Originally Posted by GameTrigger

I hope you let them know about that mistake...

Sarcastic or serious?

[xhunter]

Originally Posted by GameTrigger

I hope you let them know about that mistake...

It is the store's mistake. If they didn't realize it, the fault is on them. I had iam8bit send me a copy of a vinyl I pre-ordered and then cancelled prior to it shipping. Their mistake, not mine.

[flatout]

That is how I feel too. As a customer I should not have to go out of my way to fix a mistake the company made.

[GameTrigger]

Originally Posted by flatout

As a customer I should not have to go out of my way to fix a mistake the company made.

And if you order two but get one?

[Life Is Prime]

If it was me, I would let them know of their mistake. Most likely they would appreciate your honesty, and would either:

a). Let you keep it.

b). Ask for you to return it but will cover your shipping costs.

It's the right thing to do.

[flatout]

Originally Posted by GameTrigger

And if you order two but get one?

I assume you know and are trying to make a point.

It really depends on the situation for me. If it a small store (or most certainly a single seller like here or eBay there would be no question) I would would make all the effort needed to fix the error. But a big corporation like ThinkGeek... sorry but I did tickets with them and 30 days to wait for a reply on some mistake they made would be not been an option to me.

Originally Posted by Life Is Prime

If it was me, I would let them know of their mistake. Most likely they would appreciate your honesty, and would either:

a). Let you keep it.

b). Ask for you to return it but will cover your shipping costs.

It's the right thing to do.

And your time and effort to get a corporation back some extra goods? Are they also covering my time, gas money to the post office, and packaging materials? It would have to be an item of very considerable value for me to consider it a moral imperative (assuming it was a big corporation).









It is a grey area based on circumstances (especially this one being with a place with a month+ wait time for Customer Service)... we all see it differently and there are different circumstances that could make us go one way or another. As the Jedi say:

[Mike1888]

Sounds like good luck. I'd keep them, even if they sent me 10. A retailer once e-mailed me a code to fix a steelbook issue with my order, and I used the code to get 12 of them for free instead of 1. These corporations don't give a shit about us (especially thinkgeek), why should we be expected to fix their mistakes?

[chiakri]

I should, but I cant...

http://store.bethsoft.com/brands/fal...ro-figure.html

[Life Is Prime]

Flatout, I just threw my opinion in the ring upon reading of the situation. It is what I would do, because I understand that besides the time and the effort on my side people make mistakes. Even if it is a big corporation that handles such a loss, that corporation is comprised of individuals that are all still human and therefore not perfect.

I would let them know about it on account of both my moral compass and the thought of "if they take the extra and put it back on the site, maybe someone who has been wanting one would now have a chance." Of course, that someone may have the intent to sell it for profit only but I don't know that. Again, that's just me.

Toasty the Baker (do you bake gluten-free? ) is free to do whatever he wants with the extra, and I'm pretty sure when he placed the original order(s) the controllers were for himself or family/friends. I did not mean for this to turn into an ethics discussion. Although, if you buy something just to flip it shame on you (flippers are the reason why I've lost my magic touch on Mondo drops).

And Flatout, I never liked the Jedi anyway.