I'm very dissapointed about F4F. Never expect to have such Problems with the CS.
Here's the answer:
"Thank you for reaching out. Rest assured that the hole highlighted in your images is normal and not a defect. The hole is used during the casting of the statue pieces as an airhole"
I told them, that I don't care about what Kind of hole that is and that I want an plum without hole.
Here's the answer:
"We can assure you that the hole is NOT a defect and is a part of the casting process. All replacement pieces will also have this hole.
The pieces of our statues are cast hollow. The casting process involves heating and cooling the piece. The airhole moderates the air pressure inside the hollow piece during the casting process to prevent the piece from deforming. Without the airhole, air pressure will build up inside the cast piece during heating, and the opposite will happen when cooling down. As the resin is malleable when it is hot, this change in air pressure will cause the piece and expand and contract unpredictably, deforming the shape of the piece."
I don't believe them. They are obviously lying. I never had such a visible airhole. Very dubious. I still want an replacement. Without a hole
