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#1
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I'm very dissapointed about F4F. Never expect to have such Problems with the CS.
Here's the answer: "Thank you for reaching out. Rest assured that the hole highlighted in your images is normal and not a defect. The hole is used during the casting of the statue pieces as an airhole" I told them, that I don't care about what Kind of hole that is and that I want an plum without hole. Here's the answer: "We can assure you that the hole is NOT a defect and is a part of the casting process. All replacement pieces will also have this hole. The pieces of our statues are cast hollow. The casting process involves heating and cooling the piece. The airhole moderates the air pressure inside the hollow piece during the casting process to prevent the piece from deforming. Without the airhole, air pressure will build up inside the cast piece during heating, and the opposite will happen when cooling down. As the resin is malleable when it is hot, this change in air pressure will cause the piece and expand and contract unpredictably, deforming the shape of the piece." I don't believe them. They are obviously lying. I never had such a visible airhole. Very dubious. I still want an replacement. Without a hole
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#2
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If they still won't budge, politely state you will smear their name all over the internet. |
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#3
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Waiting for the answer. If they still won't replace me the plum, I'll post it on facebook and will buy just used F4F. |
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#4
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I would agree with them on why the hole is there, as it makes total sense. However, when you cast things that are dependent only upon the visual appeal, you design these to be cast with something like that in a spot nobody can see, not in a place where everyone would notice
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