This is nice to see.
Might start buying more items from them again now. I have a few movie steelbooks on my pre-order list with them, so we will see how it goes!
After the crappy service I got off them last year, it is nice to see that they are making some much needed changes with their service.
Tbh, I was surprised with my portal gun this morning. Both the ones I received were wrapped in bubblewrap then put inside a box. When I got my GoW Retro lancer last year, they just threw a grey bag over it and left it to lady luck to look after my parcel in transit. >.< Same with my F4F Zelda statues I ordered off them some years ago.
Thank you for listening to your customers play.com.
As Gee said, now it's time to start working on packaging for bigger CE's.