Quote:
Originally Posted by Redmagster
So, the latest is...
No phone call but I did get an email...
Hello Margaret
We can relay the parcel from our UK office to the warehouse. Please be sure to include the original packaging and your order IDs
It is important to send the product recorded delivery to make sure it reaches us, we will also need a digital image of the receipt for postage so we can refund the cost of shipping
Make sure to include your order number so it can be identified when returned to the warehouse. It would speed up the refund process if it is shipped in it's original box with any barcodes uncovered and unmarked
Please send the game to:
FAO Jacqui Lennon
Ubisoft
Chertsey Gate East
London Street
Chertsey
Surrey
KT16 8AP
If you have any further queries or issues please do not hesitate to contact us again and we will assist you further.
Kind Regards,
Ian W
Lead Agent
Uplay Shop Customer Service
And my reply:
Thank you for the response at last
When you say 'refund' the shipping costs can you please confirm that you will refund this directly to my bank account as a 'cash' payment rather than refund in ubi vouchers since, as stressed yesterday, after the experience I have had of buying through yourselves I would be a fool to repeat the experience.
Also please confirm when I can actually expect the refund of the original payments since you have already had this money for 8 weeks and I need it back in my account
How do I upload to you the proofs of postage?
One final question - what are you actually doing 'over and above' to say sorry for the fact that, having specifically checked that these were limited editions and having had that confirmed 100% by reply email you then shipped, 3 weeks late, standard editions and have been impossible to deal with ever since?
Thank you for an immediate response or the phone call that I was promised yesterday - either will do
Margaret
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Ian, you are an utter cunt! Why did you tell me that I can't send it to a UK office and that I have to send my stuff back to Germany? The office is in Surrey, huh? He will be fucking Surrey if I have to go up there!
What a prick...
have copied that response from him and I will ask him directly why I was told one thing and somebody else was told this. He's not going to bullshit his way out of this one. Still gonna see what Paypal say first.