WARNING when BUYING or SELLING from USA Ebay Overseas

[CanisCanemEdit]

What a nightmare to go through. eBay for one does not give a damn about anyone except to make money. They have removed any means of human contact help service.

I've never used or had any packages through this route, but I'll be on the look out now.

[Murtera]

Has been a while since anyone posted on here, but I thought I would clarify a few things...

The GSP program is here to help buyer and seller alike. This is a great help by including the tracking information both domestically and internationally. You'd be surprised at how many buyers claim they haven't received items when they have, just because the seller didn't include international tracking.

When the item is received by the shipping providers, there is a good chance it will be open and inspected. They are not only looking to make sure it's the item it states, but also if it is broken or damaged. If it is, they would return it to the seller instead of sending it to the buyer and having them deal with the hassle.

If something is broken during the shipping process from our center to the buyer, eBay would be responsible for that if an eBP case were open, not the seller.

eBay is trying to make international selling easier. Many US sellers do not want to ship internationally because they fear a case will be opened because of tracking issues. I've seen that many of you are basing your opinion of this on just a couple people that have had issues. As someone that deals with these every day, there is more positive coming from this then negative.

Finally, here is a quote from the sellers Terms of the program regarding the ebay buyer potection.

"For eBay Buyer Protection cases in which eBay determines that a GSP Item sold by you was damaged or not received by your Buyer, eBay will review the case to determine whether you or Pitney Bowes should be responsible for the damage or non-delivery. In general, you will be responsible under the eBay Buyer Protection policy for the loss of, or damage to, a GSP Item until it is accepted at the U.S. Shipping Center or if the item has been returned to you from the U.S. Shipping Center."

Basically, if it is the shipping centers fault, there is no fault to buyer or seller.

If you guys have any questions about the program, just ask.

[ingmar1988]

Tracking and all is fine, but they should not open package. Especially for items that are fragile, a lot of sellers will take way more care packaging it, than some random guy in a shipment center working for minimum wages.

[Madigan]

Thanks for the info Murtera. Ebay is an easy way to sell and buy items from the comfort of your own home and now with 200% more protection thanks to the Global Shipping Program!!!

[Murtera]

Originally Posted by ingmar1988

Tracking and all is fine, but they should not open package. Especially for items that are fragile, a lot of sellers will take way more care packaging it, than some random guy in a shipment center working for minimum wages.

Right, I agree to a point. Fragile items however are more of a reason to inspect if you ask me. These items have a higher probability of being broken even in the domestic part of shipping. Verifying the item is still intact and not broken before shipping it out is extremely helpful. It prevents buyers from having to deal with it. It also shows that it was in fact the sellers issue that the item was broken. If they did not inspect items beforehand, they could potentially be out a lot of money if the item was broken in the domestic shipping part.

If the item is opened, it is then repacked professionally by the company. If this wasn't done, eBay would lose a lot of money for it. Even with this though, everything isn't perfect. There are bound to be items damaged during shipping eventually.

[flatout]

THe shipping program is the worst damn thing ever.


I got have gotten 3 packages in the past couple moths alone damaged and all had a "Pitney Bowes" label on them.


I even told the sellers why this happened and why i wanted a refund.


Be careful when adding international shipping option to one listing... when you go to make another after that it will automatically check the GSP option (which is just plain scammy).

Not sure why eBay is pushing this so hard... if they really want it to work and are making that much money from it they should make sure there is proper over site at the re-packing facility.

Originally Posted by Murtera

Right, I agree to a point. Fragile items however are more of a reason to inspect if you ask me. These items have a higher probability of being broken even in the domestic part of shipping. Verifying the item is still intact and not broken before shipping it out is extremely helpful. It prevents buyers from having to deal with it. It also shows that it was in fact the sellers issue that the item was broken. If they did not inspect items beforehand, they could potentially be out a lot of money if the item was broken in the domestic shipping part.

If the item is opened, it is then repacked professionally by the company. If this wasn't done, eBay would lose a lot of money for it. Even with this though, everything isn't perfect. There are bound to be items damaged during shipping eventually.

IMO the issue is not so much that they open to inspect (although that is an evasive side effect) but what they do right after that is disturbing.

They seem to not just tape to back up, most of the time they seem to take out a lot of the cushioning (sometimes replacing it completely with inferior packing) and even going as far as changing the box sometimes. Some of the works seem to just jam the packing in and when someone is shipping a collectable that should not be damaged in any way shoving wads of news paper up against certain things can damage them.



Also from the eBay policy quote you posted it is not even a guarantee against refunds. Your still at the mercy of eBay's interpretation which will of coarse be a huge conflict of interest if they (or their business partner Pitney Bowes) have to pay for both parties.

[twistedsymphony]

Originally Posted by Murtera

...

Basically, if it is the shipping centers fault, there is no fault to buyer or seller.

If you guys have any questions about the program, just ask.

If it works that way I'm curious how a situation like what Luke (in the video) experienced is possible. The items were clearly not re-packaged properly by the shipping center. As a result they arrived damaged and when eBay was contacted they blamed the seller and gave him the run around until he gave up fighting.

Talking about the policies is fine and dandy but from what I've read and seen (first hand) they don't actually translate into reality.

If you really want to champion this service then you should contact Luke, I'm sure if you got his situation resolved properly he would do another video on it.

[flatout]

Also I had this happen 3 times in the past 2 months (and I have not ordered many more items then they so it was very frustrating).

I felt really bad for the sellers seeing hows it was not really their fault except for being suckered into the program with big promises.

[SwiftDeath]

Originally Posted by flatout

Also I had this happen 3 times in the past 2 months (and I have not ordered many more items then they so it was very frustrating).

I felt really bad for the sellers seeing hows it was not really their fault except for being suckered into the program with big promises.

Flatout while I certainly agree that all first-hand evidence of the GSP is very very worrying almost certainly to the point of it being a criminal fraudulent activity

I don't understand how you could receive GSP packages?

Did ebay expand the program outside the US?

Pitney Bowes is the name of the shipping program ebay uses, true

But any and every packing label printed direct from ebay will bear the pitney bowes label so not every pitney bowes package goes through the GSP center

Still GSP had a lot of potential but it seems to be just another way ebay can maintain more control on the money while magically lowering their personal risk

I still find the fact that simply emailing ebay customer support is like trying to herd cats utterly ridiculous and confirms how little they care about any of their customers

[flatout]

Originally Posted by SwiftDeath

Flatout while I certainly agree that all first-hand evidence of the GSP is very very worrying almost certainly to the point of it being a criminal fraudulent activity

I don't understand how you could receive GSP packages?

Did ebay expand the program outside the US?

Pitney Bowes is the name of the shipping program ebay uses, true

But any and every packing label printed direct from ebay will bear the pitney bowes label so not every pitney bowes package goes through the GSP center

Still GSP had a lot of potential but it seems to be just another way ebay can maintain more control on the money while magically lowering their personal risk

I still find the fact that simply emailing ebay customer support is like trying to herd cats utterly ridiculous and confirms how little they care about any of their customers

Must be mistaken on this then, must be back luck I was having and a coincidence the only the boxes with that printed labels were messed up. I thought that the sellers who opt in have it for even domestic packages... but this seems to not be the case.

I just got unlucky then.