More Irrational Games Limited Editon Items

[OneLetter]

Originally Posted by ZeeAussie

Now I've e-mail their support last week (Tuesday and got a ticket number) and yet to hear anything on the subject, pretty piss poor in my opinon and at the time of this type up I'll probably never purchase another thing from them until this gets sorted. Not holding my breath as it's probably $140 down the drain for me for something I was going to give my nephew for his birthday.

Ugh, I hate seeing those pictures. No money is lost though, so please don't feel that way. Obviously, we'll make this right and I'm sorry to see that the poster arrived in that condition. If you could PM me your support ticket number and your original order number, I'll make sure someone gets back to you soon from the claims section so the process can begin.

I should point out we're looking into new methods of shipping posters / prints. Some will still be in tubes, some will be flat packed (it depends on the stock, since you don't want to put a thick stock into a tube), but if it is flat packed, it'll hopefully be sandwiched by chip/cardboard.

Again, I apologize about the quality of the poster you received, but we'll make it right.