Bioware Treehouse Store

[Gazereths]

Originally Posted by Treehouse_Ryan

We have to look up whether an order is cancelable (has it shipped, etc), so we don't have a way for you to do it yourself (even though in this specific case, we know the answer, we haven't figured out the best way to teach the system these nuances). Open a customer service ticket and they'll sort you out. You can cancel at any time up to when it gets packed, but you won't know that in advance, and they'll have to have gotten to your ticket beforehand as well (we try to have cancel requests bubble up to the top of the queue, but like all automated systems, it's not perfect).... So don't cut it too close is all I'm saying.

I can't say for sure how the money will be returned in that circumstance since it's up to PayPal's policies, but I expect it'll be largely straightforward....

Thanks for the help Ryan, I can't say how great it is having a direct link to an employee of the Treehouse store here as an active member of the forum.....I think more representatives of other stores should be here (To have a Konamistyle rep here would be epic in my view)

We might be a fairly small community, but we do spend a shit load of cash

For the time being I think I'll keep both orders, maybe another member here will miss out on the special edition and I can help them out......Even though it leaves me broke this week