Amazon customer service

[ingmar1988]

Amazon is so good. I ordered from them the LOTR war in the north CE since the price bomba (40 dollar). I received it today, but the seals were broken. I email customer service, and i get quick email back:

Hello,

I'm so sorry to hear your video game arrived with their seals open. This usually doesn't happen.

If you're interested in keeping the Lord of the Rings: War in the North Collector's Edition with the slight damage, I'd like to offer you a refund of $15, which is 45% off the price. To accept this refund, let us know and we'll issue the refund to your Master Card. The refund will be issued in your local currency and calculated at the same rate used when you placed your order.

Please visit the following link to provide the information we requested:

[link]

If you'd prefer a full refund, please let us know, using the above link. As it would be expensive to return the item in this case, so there's no need to return the item.

I hope this solution works for you. We look forward to hearing from you soon.

Thank you for your inquiry. Did I solve your problem?

If yes, please click here:
[link]

If no, please click here:
[link]


Best regards,


Of course i accepted the partial refund. But i was wondering what happen if i request full refund, i can just keep item and nothing happens? That really weird :O of course it wouldnt be fair, but it just struck me really odd.

Just great customer service from amazon

Also from any other people who own this CE, there was bubble wrap around the arrows, now i didnt see this in any of the unboxing videos, so i wondered if they opened it so they could add this for extra protection?