Dead Space 3

[Treehouse_Ryan]

Originally Posted by themidlandmaster

Why won't treehouse ship to an Aussie post office box? I've never had any problems, and getting things shipped to my home address is really annoying

I am not involved in any part of the following as my real job, but another member PMed about this, so I dug into the details for him and the following is what I took from what I was told:

This was passed down from our shipping company and we have no real control over it. MSI claims they had too many problems with customs when shipping to PO boxes, so they refuse to do it, and we can't make them. This means all our Australian shipments get flagged (after some other illogical run-around not really worth getting into) if they're supposed to go to a PO box.

Apparently, the "workaround" our shipping company provides is to ship by another method, but if it's refused or has any problems, we can't replace or refund the order. I'm told there is at least one repeat customer who opts for this "you're on your own" scenario every time and has not had a problem yet, but most people just give us a physical address and then things work out in the end.

The obvious alternative is for us to stop using MSI, but this apparently would mean a fairly substantial rate hike that we would have to pass on to you guys, which is not something anyone really wants.

Did I mention we're actively looking into other options to do international distribution better?