The Art of Dead Space 3 Clamshell Collector's Edition Art Book.

rapidly-greying · #1 02-08-2013, 09:53 AM

I threw the box out and later on remembered about the pendant. Luckily it was wrapped in a padded bag so it was fine. Lovely piece it is too.

The book is amazing.

enesis · #2 02-08-2013, 10:07 AM

I also received it today and maybe all pack exactly the same way.
@tony : do you mean the dented like this ?

Edge1 by enesisratu, on Flickr

Edge2 by enesisratu, on Flickr

Matrix6 · #3 02-08-2013, 11:31 AM

Quote:

Originally Posted by tonybsg

Just fyi I sent them a detailed email regarding the condition of my book and the overall packaging (Ryan told me to do so).

I will inform of what will happen asap.

Who do you write to if I may ask kindly?

Quote:

Originally Posted by enesis

I also received it today and maybe all pack exactly the same way.
@tony : do you mean the dented like this ?

Edge1 by enesisratu, on Flickr

Edge2 by enesisratu, on Flickr

I'm on the same dodgy boat

Madigan · #4 02-08-2013, 03:50 PM

As soon as you open your package, take a picture too see how it was packed, send them an email and post that picture on the facebook page.

Some guys said it arrived with paper as the only protection, no bubble wrap

mosavon · #5 02-08-2013, 06:10 PM

Quote:

Originally Posted by Madigan

As soon as you open your package, take a picture too see how it was packed, send them an email and post that picture on the facebook page.

Some guys said it arrived with paper as the only protection, no bubble wrap

That's how mine was packed, arrived damaged of course, they seem to require lots of info and pics before they will do anything. They should know how they packed it!!

Madigan · #6 02-08-2013, 06:25 PM

Post those pics on their facebook page so all the followers can see it. Treehouse has been always a hit and miss and that sucks, good condition, damaged, damaged, damaged, good condition, damage, good condition.... Yeah yeah, we're gonna fix that bla bla bla but the shipping cost is high and what they do? just a box and some paper.

mosavon · #7 02-08-2013, 06:44 PM

Quote:

Originally Posted by Madigan

Post those pics on their facebook page so all the followers can see it. Treehouse has been always a hit and miss and that sucks, good condition, damaged, damaged, damaged, good condition, damage, good condition.... Yeah yeah, we're gonna fix that bla bla bla but the shipping cost is high and what they do? just a box and some paper.

Thing is i got it through a US friend and it's all the messing around for them that i don't like.

smitty2011 · #8 02-09-2013, 07:19 AM

Quote:

Originally Posted by mosavon

That's how mine was packed, arrived damaged of course, they seem to require lots of info and pics before they will do anything. They should know how they packed it!!

Yep, mine was packed just with a little bit of paper... Disgraceful..so lucky it wasn't damaged...must have a work experienced kid packing these items. Bad form...

Sylfaris · #9 02-09-2013, 10:06 AM

customs duty~ 2/2 nice one guess again cuz some description are missing on the package

Lucky me that i waited to move to the customs...

tonybsg · #10 02-08-2013, 08:00 PM

Quote:

Originally Posted by enesis

I also received it today and maybe all pack exactly the same way.
@tony : do you mean the dented like this ?

Spoiler!

Yes, mine has a similar big dent in one corner, and a smaller one in another.

Quote:

Originally Posted by Matrix6

Who do you write to if I may ask kindly?

I'm on the same dodgy boat

I created a ticket at their customer service site.

Go to your account at eagear (or bioware store) and under your orders section you can create a new support ticket.

You will be redirected to a new site, where you will need a new account and then you should be able to complete the form.

After that you'll have an answer to your email (or the site), which you'll be able to reply directly.

Quote:

Originally Posted by Madigan

As soon as you open your package, take a picture too see how it was packed, send them an email and post that picture on the facebook page.

Some guys said it arrived with paper as the only protection, no bubble wrap

Quote:

Originally Posted by mosavon

That's how mine was packed, arrived damaged of course, they seem to require lots of info and pics before they will do anything. They should know how they packed it!!

I already sent them pics of the dents and in a follow up email (after I was asked) I sent them the packaging pics as well. It was extremely obvious that there was basically no protection at all.