Tomb Raider Pop-Up Stores in NYC and SF

[unclear]

Hi all, longtime lurker, first time poster. Wish my first post could have been under better circumstances, however...

The pop-up store SF looks nowhere near ready to open. Been stopping by all day (I work exactly one block away from the storefront), at one point a life-size Lara statue could be seen inside, but now it is just boxes on forklift palettes.

The door was wide open one time I went by, and I poked my head inside to ask when they thought they would be opening. Apart from not even remotely answering my question, the man nearest the door that responded to me was INCREDIBLY rude.

So on top of dropping the ball on opening on time, when I show up to spend literally hundreds of dollars that will pay these people's wages, they treated me with such utter disrespect I almost don't even want to go back (almost).

Disappoint.

Edit: took a pic, will post when I get home to my desktop (posting this from mobile right now).

[bbki]

Originally Posted by unclear

Hi all, longtime lurker, first time poster. Wish my first post could have been under better circumstances, however...

The pop-up store SF looks nowhere near ready to open. Been stopping by all day (I work exactly one block away from the storefront), at one point a life-size Lara statue could be seen inside, but now it is just boxes on forklift palettes.

The door was wide open one time I went by, and I poked my head inside to ask when they thought they would be opening. Apart from not even remotely answering my question, the man nearest the door that responded to me was INCREDIBLY rude.

So on top of dropping the ball on opening on time, when I show up to spend literally hundreds of dollars that will pay these people's wages, they treated me with such utter disrespect I almost don't even want to go back (almost).

Disappoint.

Edit: took a pic, will post when I get home to my desktop (posting this from mobile right now).

Nooo don't be mad
Please go back and buy one for me...haha jk
I mean really just ignore the guy who rude to you and deal with other fellow who's there.
Think of how many people here wanna be in your shoes right now.

[unclear]

Originally Posted by bbki

Nooo don't be mad
Please go back and buy one for me...haha jk
I mean really just ignore the guy who rude to you and deal with other fellow who's there.
Think of how many people here wanna be in your shoes right now.

Yea, I appreciate that. I will definetly be going back tomorrow (on the train out of the city for today), not letting that guy ruin it for me. Hopefully he is just helping setup the store, and won't be involved in customer service.

[Treehouse_Ryan]

Originally Posted by unclear

Hi all, longtime lurker, first time poster. Wish my first post could have been under better circumstances, however...

The pop-up store SF looks nowhere near ready to open. Been stopping by all day (I work exactly one block away from the storefront), at one point a life-size Lara statue could be seen inside, but now it is just boxes on forklift palettes.

The door was wide open one time I went by, and I poked my head inside to ask when they thought they would be opening. Apart from not even remotely answering my question, the man nearest the door that responded to me was INCREDIBLY rude.

So on top of dropping the ball on opening on time, when I show up to spend literally hundreds of dollars that will pay these people's wages, they treated me with such utter disrespect I almost don't even want to go back (almost).

Disappoint.

Edit: took a pic, will post when I get home to my desktop (posting this from mobile right now).

Hey everyone. I apologize that I can't say anything about it, but the pop-up shops are cancelled.... The art will still be available online, and I'll update with the new details after we get a chance to re-organize a bit. If it turns out that there's anything about the shops that I can say, I'll share that as well.

@unclear: From what little I heard from the ground today, it sounds like everyone there was having a super stressful time. That's no excuse for anyone to be rude, though, and I know that kind of thing lingers and leaves a bad taste. We only sent two people to SF, and it doesn't sound like it was one of ours, but PM me and we'll try to work out something to send you to make up for you having to go away bummed.

[unclear]

Originally Posted by Treehouse_Ryan

Hey everyone. I apologize that I can't say anything about it, but the pop-up shops are cancelled.... The art will still be available online, and I'll update with the new details after we get a chance to re-organize a bit. If it turns out that there's anything about the shops that I can say, I'll share that as well.

@unclear: From what little I heard from the ground today, it sounds like everyone there was having a super stressful time. That's no excuse for anyone to be rude, though, and I know that kind of thing lingers and leaves a bad taste. We only sent two people to SF, and it doesn't sound like it was one of ours, but PM me and we'll try to work out something to send you to make up for you having to go away bummed.

Ok, that definitely clears up why it appeared to me that noone was unpacking anything (and at times even packing stuff up more with plastic wrap). I will edit my post and redact any prior speculation that was under the assumption the stores would still be opening.

I am really sorry to hear this news, not only as a customer, but also for you guys, as it must be frustrating for you too (I imagine the reason for the cancellation was something out-of-your-hands). On some level, this actual makes me feel better about how things went down at the store when I asked about the opening. For one, it clarifies why he couldn't give me an informative answer, and also explains why he would most likely have been frustrated with the situation himself.

I do not think it is necessary for you to compensate me for anything, although at the same time I wouldn't decline, so I will be sending you a PM.

I would also like to apologize if in my frustration I came off at all crass in my previous posts. Not the best way to intro myself to these wonderful forums that I have been an active reader of for sometime now.

[Redmagster]

Originally Posted by unclear

Ok, that definitely clears up why it appeared to me that noone was unpacking anything (and at times even packing stuff up more with plastic wrap). I will edit my post and redact any prior speculation that was under the assumption the stores would still be opening.

I am really sorry to hear this news, not only as a customer, but also for you guys, as it must be frustrating for you too (I imagine the reason for the cancellation was something out-of-your-hands). On some level, this actual makes me feel better about how things went down at the store when I asked about the opening. For one, it clarifies why he couldn't give me an informative answer, and also explains why he would most likely have been frustrated with the situation himself.

I do not think it is necessary for you to compensate me for anything, although at the same time I wouldn't decline, so I will be sending you a PM.

I would also like to apologize if in my frustration I came off at all crass in my previous posts. Not the best way to intro myself to these wonderful forums that I have been an active reader of for sometime now.

If its any consolation you didn't come across bad at all. You came across as someone passionate and disappointed and let's face it we're all passionate about games and our collections - it's why we're on here. It was interesting to read your update and totally understand why you felt the way you did so stress not - good to have you here!