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#1
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Because this is a special case, I'm not sure what the threshold is for damage that gets a full reprint, but you should always send a [calm, polite] email to customer service when you get something damaged.
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#2
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Quote:
....sp writing an email saying "I want an f'ing refund not what I paid but market value you pricks!!!!111" is frowned upon?
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#3
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Well, you gotta do what feels right at the time, but your mileage may vary in terms of getting what you want....
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