"The Thing in Dead Space" giclee by Ryan Guyatt

[Galahad]

Yup, I ordered this over a month ago and that's exactly how my print arrived also, actual folds that created tiny rips in the giclee. Plus on the website it said it came with a certificate of authenticity and the artist signature. No certificate, no signature. The owner, Thomas, said he'd mail out a replacement but this will take me beyond the paypal 45 day threshold to file a claim. Anyone been here before?

[Murtera]

Originally Posted by Galahad

Yup, I ordered this over a month ago and that's exactly how my print arrived also, actual folds that created tiny rips in the giclee. Plus on the website it said it came with a certificate of authenticity and the artist signature. No certificate, no signature. The owner, Thomas, said he'd mail out a replacement but this will take me beyond the paypal 45 day threshold to file a claim. Anyone been here before?

Honestly, I'm not sure how the PayPal claim system works. At eBay, we recommend you open a case since it can remain open for 30 additional days. You may want to see if PayPal has the same process to do this.

[lhurgoyf]

Originally Posted by Galahad

Yup, I ordered this over a month ago and that's exactly how my print arrived also, actual folds that created tiny rips in the giclee. Plus on the website it said it came with a certificate of authenticity and the artist signature. No certificate, no signature. The owner, Thomas, said he'd mail out a replacement but this will take me beyond the paypal 45 day threshold to file a claim. Anyone been here before?

I'd recommend in the future paying with a credit card via paypal (if you don't already). Often times the coverage provided by the credit card company (in my case AmEx) is more than double the amount of days that paypal will give you. Case in point a recent purchase where I gave the person 2 months to ship the item; paypal shrugged their shoulders citing the 45 day limit, called AmEx and had the money back in about 20 days. Depending on the credit card, your millage may vary.