"The Thing in Dead Space" giclee by Ryan Guyatt

winds · #1 05-09-2013, 04:19 PM

So I just received the re-shipment of my 2 prints. This time they came in perfect condition, although I still have to question some of their shipping techniques...

They are finally using postal tubes like I pictured above in an earlier post. However, they shipped 2 of those in 1 rectangle box, the same size as the ones they sent before. The rectangle box isn't big at all and is meant for 1 postal tube. Shoving 2 in there wasn't a bright idea, they probably near exploded during transit from being so contstricted. If a heavier box in the postal truck had been put on these, i'm sure they would have crushed easily and been damaged. Luckily that didn't happen though.

Anyways, like I said, they came in perfect condition now and i'm quite happy with them. That being said... I still haven't received my certificates of authenticity. Thomas, the owner of Geek Art, did tell me they would be shipping in a later package, so we'll see. I opened a dispute in paypal yesterday since that was the last day of my 45 days to do so. Until I get those certificates, I refuse to close it.

CanisCanemEdit · #2 05-10-2013, 02:07 AM

I'm glad that it came out right. Hopefully, your certificates arrives just as smoothly.

winds · #3 05-13-2013, 09:41 PM

Thomas sent me an email this morning letting me know the Certificates were shipped today, expecting to be delivered by the end of the week. I'll post back here as soon as I receive them.

ronguyatt · #4 07-11-2013, 07:40 PM

Hey Everyone,

I'm Ron Guyatt the actual artist for this piece.
I just wanted to apologize about this entire ordeal. Unfortunately up to about 30 min ago I was unaware of any of this happening. This entire process is unacceptable!

Let me just say that I am sending an e-mail to Geek-art.com and I will be ending my relationship with them. This has been a really disappointing experience as I am sure it has been for many of you.

If any of you are still experiencing issues etc please feel free to contact me at info@ronguyatt.com

Let me reassure that the Geek-Art shop is not connected to my personal Etsy Shop (www.etsy.com/ca/people/RonGuyatt) in any way. I take a lot of care with my prints and shipping. I hope the 100% customer feedback will speak for itself.

All the Best,
Ron