Devil's Kiss Vigor Bottle now available

[OneLetter]

Originally Posted by Boinkzoink

Also, will the IG store consider cheaper alternatives for shipping internationally? The shipping charges to Singapore costs me USD$150+ for the DC bottle, which frankly, is kind of crippling..

Thank you for your time!

This is something that we're always trying to reduce, because I feel bad about how high they can be sometimes. To be fair though, our shipping costs cover all VAT/Customs/hidden fees, so this way, it just arrives at your door and there's no fuss.

As you may have seen, a few months ago we got shipping down to just $1.99 for the US, and that also brought reduced shipping prices to the rest of the world. We're hoping to bring them down even more in the future, but it's quite the task since each individual country has to be considered.

Originally Posted by bazzaffc

Oh that's interesting, any clues you can give us to what you might be working on?

As you are here as well do you have any idea why the bucking bronco poster was limited to 300 and now just appears to be a free run without any mention??

Thanks for answering some of the questions!!

No clues just yet, but hopefully I can give you all a sneak peek in the future.

I actually saw the complaints about the Bucking Bronco poster on here a few weeks ago and looked into it. Somehow, the part of the description detailing it was limited to 300 was removed. I checked on our inventory, and there are still some in the warehouse, and we should have the updated description back up in the store soon. These are still the same initial run of 300, and we will not be doing a second run once those 300 are gone.

Originally Posted by SwiftDeath

Thanks for coming on here to comment

Who is responsible for the price setting?

Was it a general team decision then to start pricing the signature limited editions at such an incredible mark-up?

I only own one or two of the limited prints but already feel such a fatigue in collecting them

Having Ken sign pretty much every item you guys release to create a more expensive version of that item wouldn't be so bad if the markup wasn't so very very much

I mean you have greater than a 70% mark-up on an already 350 USD item

Does that not seem high to you?

Seeing the price differentials really turns me off from buying things in the store

I just feel it's such a lazy and uncreative way to make a more limited edition but I suppose that's my opinion

First off, thank you for the feedback. Signed items are still somewhat new to us. Currently, our newest items have been based around demand, since we've had a lot of fans asking specifically for these items, and asking for more signed merchandise. We also know not everyone wants a signature, or wants to pay for it, which is why our recent items come in both varieties.

As I said earlier, I'm not going to comment specifically on the pricing, but I'll be sure to compile all of the feedback here and present it with regard to any new items.

Originally Posted by Boinkzoink

My suggestion would be to include some subtle differences between the Limited and Normal editions. That will really help justify the costly mark-up I think.

Isn't the signature, individual numbering, and certificate of authenticity a subtle difference? I'm not sure what sort of difference you would be looking for when it comes to a poster / print / litho / etc. Would you want a bigger size? Different cropping?

[bazzaffc]

Originally Posted by OneLetter

No clues just yet, but hopefully I can give you all a sneak peek in the future.

I actually saw the complaints about the Bucking Bronco poster on here a few weeks ago and looked into it. Somehow, the part of the description detailing it was limited to 300 was removed. I checked on our inventory, and there are still some in the warehouse, and we should have the updated description back up in the store soon. These are still the same initial run of 300, and we will not be doing a second run once those 300 are gone.

That's great to hear would have been a shame if more were just produced, I have just checked the website and it still doesn't have the limited to 300 just so you are aware!

I personally don't mind the signed items yes they are a lot more expensive but I think its the limited edition that makes it worth more ie limited to 50!

Sorry to keep with loads of questions but do you know is the plushie is limited to a certain number/run etc?

Thanks again!

[Boinkzoink]

Originally Posted by OneLetter

Isn't the signature, individual numbering, and certificate of authenticity a subtle difference? I'm not sure what sort of difference you would be looking for when it comes to a poster / print / litho / etc. Would you want a bigger size? Different cropping?

Appreciate your prompt replies, and your help to clarify so many doubts! Its reassuring to know that the Bronco posters are not simply a re-run, and that your shipping prices do include custom charges. Power to IG Store for those!

About the subtle differences, it can be something as minor as small paintjob differences for larger scale models, or maybe different materials used for the Limited Edition posters and screenprints. I think different sizes for the 2nd runs will be good to differentiate between the editions too.

Anyway,these are just some ideas or suggestions for future items, so that the Limited Edition stuff aren't just restricted to either "Autographed" or "Non-Autographed".

Thank you once again for answering our doubts!

[amb6883]

Originally Posted by OneLetter

Isn't the signature, individual numbering, and certificate of authenticity a subtle difference? I'm not sure what sort of difference you would be looking for when it comes to a poster / print / litho / etc.

Not really. It just a signed print that you are charging a lot more for.

Originally Posted by OneLetter

Would you want a bigger size? Different cropping?

At the very least, but ideally the image would not be released in any other format and would help justify the price increase. I am sure that you guys have plenty of other art you could release as open editions and keep the signed prints as limited editions.

Thanks for taking the time to address some of our concerns.

[Madigan]

OneLetter, since you are the community manager for irrational games, remember to send a pm to the admin so he changes the color of your nick and other members can identify you as a vip and not just a regular user.

http://collectorsedition.org/forums/member.php?u=3

[OneLetter]

Originally Posted by bazzaffc

Sorry to keep with loads of questions but do you know is the plushie is limited to a certain number/run etc?

Thanks again!

It's not really limited, since the demand for it was so high, but that's why we started with pre-orders early on. I have one sitting on my desk next to me (literally the first one off of the production line), and I'm super impressed with the results.

We always try to put "Limited" in the description if we have no plans to do another run so as not to deceive.

Originally Posted by Boinkzoink

*Suggestions here*

Thanks for the feedback, I'll certainly add those to my list.

Originally Posted by amb6883

*Suggestions here*

As with above, thanks for the feedback. It's great to hear this from all of you, and we'll certainly look into these suggestions moving forward.

Originally Posted by Madigan

OneLetter, since you are the community manager for irrational games, remember to send a pm to the admin so he changes the color of your nick and other members can identify you as a vip and not just a regular user.

http://collectorsedition.org/forums/member.php?u=3

I didn't know this was a thing, but I'll certainly reach out, even though I don't consider myself a VIP at all.

[HIPPEEDUDE]

Originally Posted by OneLetter

This is something that we're always trying to reduce, because I feel bad about how high they can be sometimes. To be fair though, our shipping costs cover all VAT/Customs/hidden fees, so this way, it just arrives at your door and there's no fuss.

As you may have seen, a few months ago we got shipping down to just $1.99 for the US, and that also brought reduced shipping prices to the rest of the world. We're hoping to bring them down even more in the future, but it's quite the task since each individual country has to be considered.

Its all well & good to cover all the VAT/Customs charges within the cost of shipping but not all places have any of those fees in place. Would it not be easy enough to have an option in place at checkout to select wether these sorts of charges apply to your region thereby reducing the shipping cost. Here in Australia there is no VAT or customs charges for anything under AU$1000 so it kind of stinks to have to pay these costs to you when they arent applicable.

As an example the shipping for the Songbird Plushie to me is more than the item actually costs so its hard to justify buying it

[Madigan]

I agree with HIPPEEDUDE. The added VAT/Customs/hidden fees is totally unnecessary, sometimes I don't have to pay the fee because they are not going to waste space holding a little package, even if it's a big one. It's luck.

And the added vat you pay on the irrational store means nothing in front of the customs agent and makes things worse.

[OneLetter]

Originally Posted by Stevo

Oneletter just sent you a pm mate, had a bit of an issue with ordering one of these and not sure if its my end or yours. if you could check over it would be great.

regards

Steve

Replied.

As a general rule for everyone (not calling you out here, I've just received a few similar PM's), please file a support ticket with 2K for any issues you may have with the store / order updates. They are generally quick to respond, and are helpful.

If you do not hear from them for a few days, then feel free to reach out to me via PM and we'll see what I can do, but they're setup to handle these sorts of requests.

Originally Posted by MortalMonday

Hey OneLetter,

Is the "Possession" lithograph a limited edition item? Is it numbered? Thanks.

That particular lithograph is not a LE or numbered.

Originally Posted by amb6883

I was wondering if it was a true color seperation.

That print was made before my time at Irrational, but I'll see if I can find out for you. I'll need to see if I can track down which printing company we used for it.

Originally Posted by HIPPEEDUDE

Its all well & good to cover all the VAT/Customs charges within the cost of shipping but not all places have any of those fees in place. Would it not be easy enough to have an option in place at checkout to select wether these sorts of charges apply to your region thereby reducing the shipping cost. Here in Australia there is no VAT or customs charges for anything under AU$1000 so it kind of stinks to have to pay these costs to you when they arent applicable.

As an example the shipping for the Songbird Plushie to me is more than the item actually costs so its hard to justify buying it

I'm fairly certain that the fees charged are on a per country basis, but I'll of course follow up and try to get more specifics on this. The problem with allowing customers to select manually, is that the majority of people have no idea what is applicable and what isn't, and could result in headaches when fees suddenly appear.

As I stated earlier, we are working on more ways to reduce shipping charges throughout the world, since I agree they are quite high at the moment if you're outside the US.

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Side note - We should probably keep this thread on topic to just the DK Bottle. I can always jump into other Irrational threads for more questions / discussion. I saw this one (http://collectorsedition.org/forums/...ad.php?t=10982), but wasn't sure if there was a more general one for the store.