The Zavvi Exclusive Thread

[blockbusterboy]

Originally Posted by bob512

So I put in a return query last night and I got this email from zavvi

Hi Edward Hernandez,

Thank you for your recent order of Splinter Cell: Blacklist - Includes Zavvi UK Exclusive Steelbook.

We recently contacted all customers who ordered this product to advise that they would receive a standard version of the game initially and that the steelbook would follow.

Due to an unexpected delay we have had to revise how the steelbook would be sent. We have listed the steelbook on the site and we would ask you to now place an order for the product using your unique discount below:

Your personal discount code is:

We recommend placing your order as soon as possible to guarantee stock and delivery at the earliest time. The link to the product on the website is - http://www.zavvi.com/games/splinter-.../10845093.html

If you have any further questions or require further assistance then please feel free to contact our Customer Service Team via your account and we will be happy to help.


Kind regards,
Zavvi.com Customer Service Team

Seems like they added the steelbook for 9.99? at the site but if you use the "personal code" it should come to free

Originally Posted by comaamen86

sweet ordered

Yeah right.

"Availability: Pre order now." WTF
"Release date: 15 September 2014." Double WTF

What an absolute joke.

[kennyrh]

I got that e-mail. If you use the code they give you for pre-order then it costs nothing. My original game is on the way back to Zavvi so i'm hoping for the best

What a bleeding palaver, honestly.

[blockbusterboy]

I have the e-mail as well. Will wait for the refund though. I have a Fifth Freedom edition on the way from Game. 49.99.

The whole things been very convoluted.

[kennyrh]

Originally Posted by blockbusterboy

I have the e-mail as well. Will wait for the refund though. I have a Fifth Freedom edition on the way from Game. 49.99.

The whole things been very convoluted.

If i were you mate I'd get my free steelbook order in now for two reasons. 1) They might sell out 2) If you get the refund they might cotton on and block your free code.

I'm hoping they ship mine out before they get the plain copy back and processed.

[kennyrh]

Originally Posted by blockbusterboy

I have the e-mail as well. Will wait for the refund though. I have a Fifth Freedom edition on the way from Game. 49.99.

The whole things been very convoluted.

I just checked their returns policy and they have a 14-day return clause. They might try to use this as a get-out card but I'm gonna remind them that we hung on to the game because THEY promised the steelie would be coming - and it didn't . . .until now.

Incidentally for anybody else in the UK, forget that tracking thing in the e-mail - it's bollox. Will be coming with the postie.

[kennyrh]

Just as a footnote to the SC Blacklist steelbook fiasco, I got my 40 quid back for the game I sent back AND a free steelbook.

So Zavvi are a victim of their own incompetence which, after all the poncing around, leaves me unrepetent and an even greater believer in poetic justice.

[comaamen86]

Originally Posted by blockbusterboy

Yeah right.

"Availability: Pre order now." WTF
"Release date: 15 September 2014." Double WTF

What an absolute joke.

i imagine it is a placeholder date so all redemption codes can be used then cash buyers after


but that is just the genius in me