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![]() ![]() ![]() ![]() ![]() ![]() Item: Shogun 2 GrandMaster Edition Bought From: Amazon.de Cost: 75 EURO (including shipping) Shipped by: UPS I received a delivery attempt note from UPS at about 1pm on August 18th with a $26 brokerage fee ![]() I brought the box home to examine it, it was in horrible conditions, the packaging was heavily damaged, and you can see the damage to the game itself without opening the box. I took these pictures to make my case against Amazon.de. I emailed them, and told them about my situation (took awhile to navigate through the German site). First Email Response - They apologized and offered either a 9 EURO discount or a replacement My Response - I told them I wasn't interested in a 9 EURO discount, and if I ship it back, it would be really expensive. Plus, I would have to pay the COD brokerage fee if I have to receive it again Second Response - They told me they are going to forward the email to a more appropriate department for more consideration Third Response - They ended up apologizing again and offered a FULL REFUND of 75 EURO, and that I do not have to ship back the items, because they won't have any use for a damaged product. So in the end, I got this CE for just the brokerage fee of $26. The whole thing was a huge hassle, but I was still pretty happy about the outcome. I will try to fix the box as much as I can. The whole CE is absolutely beautiful, it is a shame it ended up being in this condition! |
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