Last CE/LE/SE you purchased or got

[CheapAssassin]

Originally Posted by KnightOfTruth

Yeah WD really had stellar designs, not to mention amazing games! It's a shame they closed in 2005. They were one of my favorite RPG companies, along with Atlas and SquareSOFT.

Good to know your package miraculously survived! You should PM the seller back and give him a good lecture..

[Iwatasan]

Originally Posted by jonkhor86

Good to know your package miraculously survived! You should PM the seller back and give him a good lecture..

I would leave neutral feedback at best, I can't abide bad packaging. Some sellers, I swear, absolutely brain dead when it comes to packaging.

This whole CE in a USPS bubble mailer happened to me recently too, but it actually came from Amazon that way.

[KnightOfTruth]

Originally Posted by Iwatasan

I would leave neutral feedback at best, I can't abide bad packaging. Some sellers, I swear, absolutely brain dead when it comes to packaging.

This whole CE in a USPS bubble mailer happened to me recently too, but it actually came from Amazon that way.

Yeah Amazon is the worst -- even if you open a case with them and they refund you or send you a new one there's almost no guarantee that the next one will have any better packaging, kind of dumb.

EBay really needs a "packaging" rating from 0-5 stars as opposed to just shipping costs/time. We can certainly dock them on the "item as described" if it gets damaged en route, but that's the limit right there (besides neutral/neg feedback)

[Iwatasan]

Originally Posted by KnightOfTruth

Yeah Amazon is the worst -- even if you open a case with them and they refund you or send you a new one there's almost no guarantee that the next one will have any better packaging, kind of dumb.

EBay really needs a "packaging" rating from 0-5 stars as opposed to just shipping costs/time. We can certainly dock them on the "item as described" if it gets damaged en route, but that's the limit right there (besides neutral/neg feedback)

One thing I got from Amazon that had awesome packaging was the hardcover Zelda strategy guide box set from Prima. The outer box was all messed up but there was another box inside that was fine, and inside that were these foam end cap things I've never seen before or since that sort of suspended the box set in the middle of the box so it wasn't touching any of the sides. For such a heavy thing it arrived totally mint.

I totally support the idea of a packaging rating on eBay! eBay sellers need to understand packaging is a very important part of their job.

[KnightOfTruth]

Originally Posted by Iwatasan

One thing I got from Amazon that had awesome packaging was the hardcover Zelda strategy guide box set from Prima. The outer box was all messed up but there was another box inside that was fine, and inside that were these foam end cap things I've never seen before or since that sort of suspended the box set in the middle of the box so it wasn't touching any of the sides. For such a heavy thing it arrived totally mint.

I totally support the idea of a packaging rating on eBay! eBay sellers need to understand packaging is a very important part of their job.

Yeah, I don't think that was an Amazon-specific packaging job though. Mine arrived the same way -- I think that was from the publisher (though I could be wrong). The Sky: Final Fantasy artbook also arrived in a similar fashion (with a product specific box and safety packaging). I agree with you though, that Zelda box-set was packaged amazingly!

[xhunter]

Originally Posted by Iwatasan

One thing I got from Amazon that had awesome packaging was the hardcover Zelda strategy guide box set from Prima. The outer box was all messed up but there was another box inside that was fine, and inside that were these foam end cap things I've never seen before or since that sort of suspended the box set in the middle of the box so it wasn't touching any of the sides. For such a heavy thing it arrived totally mint.

I totally support the idea of a packaging rating on eBay! eBay sellers need to understand packaging is a very important part of their job.

I believe that was a publisher thing because of issues with them ending up severely damaged in shipping. Mine was packaged the same way.

Also, Treehouse Brand stores have really stepped up their packaging. They double/triple box items and pack them well. Plus, whenever I end up with something damaged, they send me a brand new one and let me keep the damaged one, too (even if it is a numbered, limited item like the Wolfenstein Panzerhund edition). No extra costs, they just want pictures of the damaged item.

[flatout]

Originally Posted by Iwatasan

I would leave neutral feedback at best, I can't abide bad packaging. Some sellers, I swear, absolutely brain dead when it comes to packaging.

This whole CE in a USPS bubble mailer happened to me recently too, but it actually came from Amazon that way.

Not sure i would do that as the item arrived fine. But I would warn the seller of how bad that practice is and maybe mention it in the feedback.

I think some people do not weigh how important feedback is to a seller... the thing is that seller probably just does not know better.

What needs to happen is what i have mentioned before, eBay needs a rating category for how well something was packaged (but of coarse this also need ot be in relation to what the item is too... so that might be hard to do right).

[Iwatasan]

Hats off to Prima then, and sounds like Treehouse too.

Originally Posted by flatout

Not sure i would do that as the item arrived fine. But I would warn the seller of how bad that practice is and maybe mention it in the feedback.

I think some people do not weigh how important feedback is to a seller... the thing is that seller probably just does not know better.

I agree with mentioning it in the feedback and e-mailing a warning. Still I don't think neutral feedback is going too far at all.

If feedback was really so important to that seller, they would have packaged the item better. Giving a seller positive feedback for a bad job is an abuse of the whole concept of feedback, which is supposed to be a measure of a person's reputation, publicly viewable by potential customers.

If I'm a potential customer, I want to trust that the feedback system will make me aware if a seller has a habit of poor packaging so I can avoid that seller. I don't want all of their past customers to take pity on the seller and artificially inflate their feedback rating.

If a seller made one bad packaging mistake and got neutral or negative feedback for it, depending on how much the seller sells, maybe it wouldn't even matter to them. If it didn't, I want to see that feedback and avoid them. But if it did matter to them (as I imagine it would to most of the sellers on our forum), they should resolve the issue with the buyer, change their packaging practices, and post a response to the bad feedback vowing to never make the same mistake again. I'd buy from a seller with <100% feedback if I could tell they were taking their bad feedback seriously and doing something about it.