More Irrational Games Limited Editon Items

[toxicatom5]

So far, so terrible. Things continue to be impossible. After telling me they would send me a return label it's still not been sent. Now they say they have to escalate my case to get the label created -- really??? How hard can this possibly be?

[toxicatom5]

UPDATE: After a brutal month of back and forth, Digital River has returned my money. They did eventually send that return label, which I used, and the delivery was signed for by their warehouse manager. After they had it back in their possession they tried to tell me that they had no record of even generating the return label. Needless to say, I had to fight hard for many weeks to get my money back!

Usiris, I would never wish you ill, nor for anyones' jobs to be in jeopardy, but this company has a long, long way to go.

Everyone else: vote with your wallets if you can. Decide if that limited/exclusive item is really worth dealing with the current state of Digital River. I'm sure I'll have my own struggles with this as tantalizing new items are put up for sale....

[flatout]

Originally Posted by toxicatom5

UPDATE: After a brutal month of back and forth, Digital River has returned my money. They did eventually send that return label, which I used, and the delivery was signed for by their warehouse manager. After they had it back in their possession they tried to tell me that they had no record of even generating the return label. Needless to say, I had to fight hard for many weeks to get my money back!

Usiris, I would never wish you ill, nor for anyones' jobs to be in jeopardy, but this company has a long, long way to go.

Everyone else: vote with your wallets if you can. Decide if that limited/exclusive item is really worth dealing with the current state of Digital River. I'm sure I'll have my own struggles with this as tantalizing new items are put up for sale....

Glad you finally got it worked out. Sucks you had to go through so much though... they are really bad IMO. They need to take notes from Treehouse.

Here is the simple fact of it though... it seems the company itself does not care how it is viewed. That has to be the case. You should complain to their employer (in this case 2K)... that might be the only thing that will change them if enough complaints to the hiring company get through.

[toxicatom5]

Originally Posted by flatout

Here is the simple fact of it though... it seems the company itself does not care how it is viewed. That has to be the case. You should complain to their employer (in this case 2K)... that might be the only thing that will change them if enough complaints to the hiring company get through.

Agreed. Once the emotions cool down I'll give it a go. I'm too keyed up right now though.