Poor packaging resulting in damaged CE items

[Twisted]

they told me to send it back, and once they receive it, they will compensate me for the return shipping costs...they asked for me to return tracked and insured out of my pocket, but said once they receive it..i will be paid shipping credit as well..but that never happened..instead i did get a refund-minus return shipping costs..but then mysteriously my account stopped working..but i did make a new one...this happened to me twice..first time..i bought AC Revelations collectors edition, which arrived in a flimsy box with zero protection all beat up...then next time, a steelbook edition game sent in a jiffy bag which arrived dented...AC Revelations got my account banned on....the steelbook game they gave me a refund after i filled out some Post Office sworn statement type of thing form that they sent me to mail back.