Esc-Toy communication

[g6t9ed]

I appreciate the support guys. Glad you guys didn't have issues. I would try twitter but I don't have much of an excuse except I don't like the social medium. Either because of my limited understanding of it or not being able to get into the hashtag thing..

Honestly, I just don't understand why they don't have a customer support number?

Maybe, I'm too #oldschool... (did I do that right?)

[Slickguy]

Hey All,

Your posts are from last year around the same time right now, so I wanted to share my current frustration with them so that you and others know it's best not to buy stuff from this company.

It's been over 22 days in trying to resolve, in what I believe, a simple issue with Esc-Toy Ltd.? I purchased the The Last of Us? Joel and Ellie Figurine set. When I opened the parcel box, to my surprise was there a 1 inch TEAR on the top of the Figurine Set box! Nothing from the parcel packaging could've done this, so I contacted their customer support to remedy the situation. They decide the best solution is to send me a box by itself. I wait 4 days or so to get it, and, upon examination, the box, albeit in perfect condition, is missing the Official Licensed Product sticker! A collectors item without this sticker on the box is worthless as you know. After notifying them about this problem, they said I need to wait a week until they hear back from their Shenzhen office who is out of the office. That was last week, January 12th, and it is now January 22nd without any update.

What a waste of my time, and I hope none of you make the decision to buy from them. You'll probably regret it.

Have any of you experienced something like this with Esc-Toy Ltd.? Any good outcomes/suggestions?