More Irrational Games Limited Editon Items

[WaxWeazle]

Well, it's like you said!
I just had a reply.

The fun thing about their site is, the most images aren't in a big resolution so some things aren't clear. Nonetheless, I'm quite sure of the issue.

On top of the mail they said;

Thank you for contacting the Irrational Games online store.

We apologize for the issue that you encountered.

You can confirm from the website the exact appearance of the product. We
have provided a link below:

http://drhadmin.digitalriver.com/sto...ctID.306664400

Moving on, they're telling me the following;

If you may need to replace the product, a new order needs to be placed
and a refund will be applied on the order.

We will provide you with a FedEx electronic return label (e-label) via
email within 2-3 business days so you may return your product(s). Once
received, please print the return label, affix it to the return package,
and take it to any FedEx shipping location.

A refund? I don't want my money back, I want a complete statue that hasn't damaged parts. Why's that so hard to get? Why not just 'send it back with the label we'll send you and we'll send you a new one'? I don't get this.
Besides that, I don't get why it seems to take them 2 - 3 days to send an E-LABEL. I'll have to print it myself, attach it to the box in which I'm sending the product back. Why the hell does that take 2/3 days? Also funny that it HAS to be a FedEx location.. I have no clue in the region here where the hell I can find that, so I guess I'll have to search my ass off.

Some types of shipments does not have tracking numbers associated with
it.

Another fun note is that I ordered 'Track & Trace', which should include a code to follow the package. Funny how they say that some packages have no track and trace. Why the fuck do you give us the option to pay for it then? That literally costed quite a bit more, so I payed for nothing?

I see what you guys mean with shitty customer support, really disappointed how they handle things...

But on the bright side, I'm glad they're giving me a solution at least, so I can fix it..