More Irrational Games Limited Editon Items

[toxicatom5]

Usiris, thank you again for reaching out. I don't have any new or open complaints, so nothing new to pass along. That said, my comment wasn't based upon a single issue, it's based upon a long history of disrespect for customers -- Ni No Kuni was a nightmare with so many of us here having our orders cancelled by DR only to then see 'PlayCanada' selling who knows how many hundreds or thousands of copies of the edition through eBay for 2.5x the original retail. The first I really remember of the terrible CS (beyond that) was when DR took over the Square Enix store. As mentioned by others the canned responses are so disrespectful because they don't often even address the situation and it feels so frustrating just trying to find someone who will help find a solution. And now with Irrational (one of my favorite stores) it took me over two months of correspondence to get my issue addressed and closer to 3 months to get it resolved.. It should never take one of your customers that much time to get the attention of anyone in CS. Just show us a little bit of respect, that's all we're asking.