More Irrational Games Limited Editon Items

[xhunter]

Originally Posted by WaxWeazle

Thanks Irrational Gaming! Yet again, you've shown me how much you do NOT care at ALL about your services nor about your customers.

Seriously.. I'm damn pissed off now!
Statue has been sent already on the 7th of May, received by them a few days later.
But it seems like they don't actually keep a damn eye out for what's happening, because I received a mail around the 19th saying 'Your item has been shipped', which is pretty interesting considering I haven't ordered anything else and they don't send replacements.
I received another e-mail on the same day concerning the payment information..

Then, funny enough, yesterday I received another email telling me that a request has been made for a return.

I the following e-mail to them;

Spoiler!

Hello,

I’m wondering what exactly is currently going on with this situation.
To give you a full explanation from my end;

I ordered an Elizabeth Noir Signed statue on the last day of sales.
When I received it, the statue was damaged (the cigarette she was holding wasn’t attached anymore, it fell in the box). I requested an e-label so I could send it back and receive the refund (as it seems you don’t give people a replacement instead).

After waiting for a month, I finally received an e-label (mind you that we checked ourselves how long it would take to create one, it didn’t take us 20 minutes to do so).
I finally was able to send back my product. I checked whether it has arrived or not and the code said you should have received it.

I was checking the bank often to see if I would receive a refund and I check my mail daily to see if you would respond with ‘we received your returned product and will process a refund’ but nothing popped up.

After waiting for another while, I got the first mail (See attachments, mail was sent the 19th of May) which clearly states ‘your item has been shipped’.
This came as a surprise as I thought you don’t send people a replacement but make them buy it instead after they had a refund.
The same day, I received a second mail about ‘payment information’.

The 25th, I received yet another mail which states that a return has been initiated on request and that I will receive yet another mail soon concerning the completion of my return request and process the refund.


I would like to have a clear view of what is currently going on around this situation.
Am I getting a refund? Or will I receive another signed statue?

Sincerely,

Kevin
See attachment for the mails.

And now suddenly today I receive the zillionth e-mail, telling me that "At your request, a return has been initiated. Your request to return items ordered will expire in 30 days. You must follow the instructions below before your request expires. We cannot issue a refund before these instructions are followed."
Interesting enough, they gave an address of the UK where I would have to send it to, whereas the label THEY sent to me before, was an address in the US.
Whatever the hell they are doing, they better clear this up soon, really pissed off at this...

Have you gotten your refund yet? If not, how long has it been? At this point, I'd be ready to pursue a charge back with my credit card company as you have mailed back the item. Get your money back, then start a whole new case with the store to get them to honor the sale price.

[WaxWeazle]

Originally Posted by xhunter

Have you gotten your refund yet? If not, how long has it been? At this point, I'd be ready to pursue a charge back with my credit card company as you have mailed back the item. Get your money back, then start a whole new case with the store to get them to honor the sale price.

Haven't gotten a refund yet, that's the whole point really..

I sent my broken statue back after waiting for a whole month for an e-label which can be made in less than 20 minutes.
Then after almost 2/3 weeks, they send me mails as if I bought another item and requested a return and refund for it? There's no logic in this, whatsoever.

And interestingly enough, the first time they were like 'blabla elabel this elabel that' and this time they just said 'return the product to this address' which is a UK address, whereas the e-label was some address in Minnesota in the US...

I'm going to the bank tomorrow and explain the situation, see if they can help me out.